TIFFANY JOHNSON

• Developed strong customer service and communication skills while managing a busy front desk
• Trained new staff members on front desk procedures and best practices
• Managing 3,000 guest and owner reservations annually from check-in to departure
• Reviewed feedback from guests regarding their stay experience and followed up each week
• Coordinated with other departments to ensure smooth operations for all guests and owners
• Provided quality customer service to guests and owners by greeting them warmly and addressing their needs promptly
• Handled all guest damage claims and provided resolutions
• Managed incoming maintenance calls from guests and owners, following up on all issues
• Conducted annual property inspections to ensure quality standards are met

• Responsible for stocking inventory & organizing products on shelves to ensure the store was well-maintained for customers.

• Removed outdated products to keep the inventory current & prevent any expired items from being sold.

• Assisted cashiers as needed to help bag customers groceries.

• Assisted customers with locating items and answering questions, resulting in a positive shopping experience.

• Restocked shelves with fresh linen supplies
• Unloaded and folded clean laundry from dryers and stored in appropriate areas
• Loaded and unloaded washers and dryers
• Folded clean laundry and placed into stacks in specified areas for distribution
• Transported laundry in carts and sorted dirty items by load type
• Set dryers at appropriate drying times and settings by taking into account fabric type and load size
• Loaded carts with clean linen to transport to designated storage areas
• Inspected laundry for damage or stains to repair or pre-treat

• Maintaining communication with owners and guests
• Handling guest packets and generating keyless entry codes
• Creating labels for owner and property files
• Running daily reports
• Answering phone calls and responding to emails in a timely manner