Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kerrie Smyers

Kill Devil Hills,NC

Summary

I have been working in the mortgage industry for twenty two years. During this period of time, I have gained extensive knowledge of loan origination procedures.

After working in the mortgage industry for five years I trained with an experienced VA underwriter for three years as a trainee and worked under a LAPP staff appraisal reviewer for one year.

After the training I received my LAPP approval from the Department of Veterans Affairs and was able to underwrite VA loans at my previous job with Johnson Mortgage.

During the course of my career in the mortgage industry I have also had four years experience closing loans and working with title companies and attorneys to create loan closing packages.

Multi-talented loan processing professional versed in customer service and bank standards. Excellent communicator and decision-maker with a strong eye for detail and a proactive nature.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

20
20
years of professional experience

Work History

Patient Access Representative

Urgent Care Nags Head
Nags Head, NC
11.2022 - Current
  • Greeted patients and visitors in a courteous and professional manner.
  • Verified insurance coverage for services provided by the facility.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Collected co-pays and other payments from patients at time of service.
  • Ensured accuracy of all data entered into computer system.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Obtained necessary signatures for privacy laws and consent for treatment.

Senior Mortgage Loan Processor

Caliber Home Loans
Kill Devil Hills, NC
07.2020 - 09.2022
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
  • Educated clients regarding guidelines and adjustments of loan contracts and packages.
  • Assisted clients with developing loan repayment plans and budgets.

Senior Mortgage Loan Processor

New American Funding
Kill Devil Hills, NC
06.2019 - 11.2019
  • Created and completed loan submission packages.
  • Completed closing process by collaborating with attorneys, title companies and government clerks.
  • Checked approvals against established bank and government lending standards.
  • Upheld compliance with privacy and security requirements, as well as federal statutes covering VA loans.

Senior Mortgage Loan Processor

Wells Fargo Mortgage
Kill Devil Hills, NC
10.2011 - 06.2019
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Maintained complete confidentiality of submitted information according to release guidelines.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
  • Managed loan application pipeline by completing and submitting reports within allotted turn-around times.

Mortgage Loan Processor

Johnson Mortgage Company LLC
Newport News , VA
04.2004 - 10.2011
  • Managed conditions sent from underwriting departments.
  • Filed completed packages quickly and efficiently.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes.

Education

High School Diploma -

Smithfield High School
Smithfield, VA
06.1989

Thomas Nelson Community College
Hampton VA

Skills

  • People skills
  • Strong computer skills
  • Organization
  • Decision-making
  • Generating reports

Timeline

Patient Access Representative

Urgent Care Nags Head
11.2022 - Current

Senior Mortgage Loan Processor

Caliber Home Loans
07.2020 - 09.2022

Senior Mortgage Loan Processor

New American Funding
06.2019 - 11.2019

Senior Mortgage Loan Processor

Wells Fargo Mortgage
10.2011 - 06.2019

Mortgage Loan Processor

Johnson Mortgage Company LLC
04.2004 - 10.2011

High School Diploma -

Smithfield High School

Thomas Nelson Community College
Kerrie Smyers