Ellenetta Marshall
Long Beach,MS
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
33
33
years of professional experience
Work History
Patient Access Representative
Memorial Hospital At Gulfport
Gulfport, MS
06.2013 - Current
- Verified demographics and insurance information to register patients in computer system.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Applied HIPAA privacy and security regulations while handling patient information.
- Communicated financial obligations to patients and collected fees at time of service.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Explained various admission forms and policies, acquiring signatures for consent.
- Assembled registration paperwork and placed identification bands on patient.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Screened patients for eligibility for state, local and federal assistance programs.
Manager
Picture Me Portrait Studio
Gulfport, MS
02.2002 - 04.2013
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Conducted quality, timely performance feedback and performance appraisals.
- Recruited and hired qualified candidates to fill open positions.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Entered time and attendance logs in preparation for payroll.
- Monitored staff performance and addressed issues.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Set up lights, backdrops and props for shoots and events.
- Cropped, manipulated and performed color balance for final images.
- Maintained various studio equipment.
- Explained price and package details to customers.
- Tracked studio inventories and ordered new supplies when needed.
- Planned and obtained original shots using innovative thinking and new techniques.
- Saved and archived images and maintained master image library for future use.
- Collaborated with clients to plan shoots and boost satisfaction with photos.
- Utilized filters, edits and after-effects to enhance photos.
- Transferred photographs to computers for editing, archiving and electronic transmission.
- Reviewed sets of photographs to select best work.
- Selected and assembled equipment and required background properties.
- Manipulated and enhanced scanned or digital images using computers and specialized software.
Casino Table Games Dealer
Beau Rivage
Biloxi, MS
03.1998 - 10.2001
- Welcomed customers to blackjack table.
- Performed functional game duties quickly by efficiently handling money and chips.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
Table Games Dealer
Lady Luck Casino
Biloxi, MS
04.1994 - 03.1998
- Performed functional game duties quickly by efficiently handling money and chips.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
Education
High School Diploma -
Long Beach High School
Long Beach, MS05.1979
Skills
- Patient Education
- Multitasking and Organization
- Financial Procedures Adherence
- Problem-Solving
- Customer Service
- Registration and Admissions
- Patient Confidentiality and Data Security
- Caring and Empathetic
- Microsoft Office
- Database Search and Data Entry Skills
- Administrative and Office Support
- Documenting and Recording Information
- Calm and Effective Under Pressure
- Phone and Email Etiquette
- Payment Processing
- Appointment Scheduling
- Flexible Schedule
- Computer Skills
- People Skills
- Opening and Closing Procedures
- Processing Payments
- Friendly, Positive Attitude
- Reliable & Trustworthy
Timeline
Patient Access Representative
Memorial Hospital At Gulfport
06.2013 - Current
Manager
Picture Me Portrait Studio
02.2002 - 04.2013
Casino Table Games Dealer
Beau Rivage
03.1998 - 10.2001
Table Games Dealer
Lady Luck Casino
04.1994 - 03.1998
High School Diploma -
Long Beach High School