Marisol Ortega

• Registered patient information accurately into the hospital's electronic health record system.
• Provided excellent customer service to ensure a welcoming environment for patients.
• Coordinated communications between patients and medical staff as needed.
• Handled incoming calls professionally, addressing patient inquiries promptly.
• Answered phones promptly in a professional manner.
• Scanned documents into electronic medical records system.
• Obtained necessary signatures for privacy laws and consent for treatment.
• Created new patient accounts in EMR system as needed.
• Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
• Assisted with scheduling outpatient appointments.
• Managed incoming faxes related to patient registration processes.
• Handled high volume of incoming calls, providing exceptional customer service to patients and families.
• Scheduled patient appointments efficiently to optimize clinic workflow.

Make appointments, answer phone, collect payments, verify elegibility, get authorizations, prep patients, check in and out, prep all paperwork for the following day

• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified needs of customers promptly and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Assisted with customer requests and answered questions to improve satisfaction.
• Utilized various software and tools to streamline processes and optimize performance.

I was responsible for greeting patients, checking in and out, verifying eligibility, keep lobby clean and organized, scanned medical records

Started as Medical Assistant after 2 yrs transferred to front office. responsible for checking in and out patients, answering phone, collecting payments, prepping next day charts, verifying eligibility, submitting authorization, posting payments, calling rx to the pharmacy

• Assisted patients with appointment scheduling and registration processes.
• Provided information on services and insurance options to patients.
• Coordinated communication between healthcare providers and patients for clarity.
• Maintained patient records using electronic health record systems efficiently.
• Managed front desk operations including greeting visitors and patients upon arrival.
• Performed data entry into computer systems for patient information updates or changes.
• Collected co-pays and payments from patients for services rendered.
• Assisted with patient registration, scheduling appointments, and verifying insurance coverage.
• Answered incoming calls and provided assistance to callers as needed.
• Processed referrals for specialist visits according to established guidelines.
• Assisted with new hire onboarding by providing orientation materials and training sessions.
• Monitored inventory levels of supplies used in daily operations.
• Verified patients' insurance and payment methods during admissions or check-in processes.