Tiffany Johnson

• Maintaining the front desk duties
• Making sure patients are registered in system and insurance is up to date and accurate .
• Provide exceptional customer service to our patients .
• Scheduling for multiple providers
• Making outbound calls and taking inbound calls .
• Chart pulling for providers the day before appointments .
• Working with insurance and Work comp reps

to insure patients are covered for service rendered .

• Assisting with billing inquires
• Making patients feel welcomed .

• Assisted customers with card services inquiries, ensuring prompt and accurate responses.
• Handled call volume with focus on delivering outstanding service levels of customers .
• Provided customers full detail of what benefits the card offered and when these benefits would be eligible for use and requirements .
• Developed and maintained positive relationships with customers with timely and accurate information .

• Provided exceptional customer service by promptly responding to inquires ,resolving issues and ensuring customer satisfaction .
• Managed a high volume of calls addressing inquiries on processing changes , providing product information in a timely and efficient manner .
• Collaborated with cross functional teams to resolve customer complaints and escalate complex issues for prompt resolution .
• Exercised exemplary customer service skills by effectively addressing customer grievances and escalating issues when needed.
• Training new hires
• Providing service via chat
• Worked with different systems and departments .

• Provided exceptional customer service in dining setting, enhancing resident satisfaction and engagement.
• Maintained cleanliness and organization of dining area, promoting a welcoming atmosphere for residents.
• Assisted in training new team members on service protocols and kitchen operations to ensure consistency.
• Handled cash transactions accurately, balancing daily sales reports at the end of each shift.
• Assisted with bussing tables and cleaning up spills.
• Delivered exceptional guest experiences through attentive service and quick response to issues.