Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Tiffany Keller

Tiffany Keller

Summary

Experience in fields pertaining to customer service. Passionate about delivering quality customer service and support.

Focused on maintaining customer and professional relationships to increase profitability and drive business results.

I am a hard worker with proven multitasking abilities. I am well-organized and resourceful.

I've done some telecommunications work involving stressed or upset individuals in need of their benefit information, prescriptions and/or insurance guidance. I have some experience with Pega, CRM, K.I.P, and Outlook

Overview

7
7
years of professional experience

Work History

Delivery Associate

DoorDash
, UT
03.2019 - Current
  • 98% Customer satisfaction rating
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained consistent delivery record with 100% of orders arriving ahead of schedule or on time.

File Clerk

IRS
Ogden, UT
04.2021 - 11.2021
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
  • Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
  • Examined, categorized and sorted incoming documents.
  • Located missing file materials to help teams meet project deadlines and avoid lost man-hours.
  • Cleaned up
  • Classified files based on source, type or other details.

Janitorial Worker

Premier Cleaning Services
Riverdale, UT
01.2020 - 03.2020
  • Worked independently at a warehouse doing janitorial work
  • Maintained a clean environment at an office building and pediatric clinic.
  • Performed duties and provided service while respecting patients and doctors space.
  • This job ended due to the Caved outbreak

Cashier/Customer Service

Savers
Layton, UT
02.2005 - 08.2006
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Performed cash, card and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.

Gas Station Clerk

ConocoPhillips
Clearfield, UT
05.2007 - 01.2009
  • Maintained clean and orderly work station.
  • Facilitated sales of services and goods.
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Assisted in maintaining back room operations by unloading deliveries.
  • Built trustful relationships with customers to encourage return visits.

Education

Diploma - undefined

Clearfield High School

Skills

  • General Labor
  • Customer Service
  • Microsoft Word
  • Inventory
  • Telecommunication
  • Order Pulling
  • Maintaining Files
  • Cash Handling
  • Loading & Unloading
  • Appointment/schedule Making
  • Clearance
  • File Management
  • Typing and Word Processing
  • Time Management
  • Attention to Detail
  • Verbal and Written Communication

Additional Information

  • Authorized to work in the US for any employer

Timeline

File Clerk

IRS
04.2021 - 11.2021

Janitorial Worker

Premier Cleaning Services
01.2020 - 03.2020

Delivery Associate

DoorDash
03.2019 - Current

Gas Station Clerk

ConocoPhillips
05.2007 - 01.2009

Cashier/Customer Service

Savers
02.2005 - 08.2006

Diploma - undefined

Clearfield High School

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Tiffany Keller