Tiffany Kelley
Baton Rouge,LA
Summary
Results-driven customer service and operations professional with 15+ years of experience in case management, administrative support, and leadership roles. Known for delivering exceptional customer experiences, resolving complex issues, and managing high-volume workloads with professionalism and empathy. Highly adaptable, detail-oriented, and trusted for maintaining confidentiality while driving efficiency and organizational success.
Overview
21
21
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE | OFFICE ADMINISTRATIVE
SCHOOL AIDS
01.2023 - Current
- Answered all phone inquiries regarding orders and product information.
- Maintained a positive, empathetic, and professional attitude towards customers.
- Communicated with customers through multiple channels to resolve order issues.
- Acknowledged and resolved customer complaints, escalating to supervisors as needed.
- Processed online and email orders efficiently.
CASE MANAGER
LADCMP/WORKFORCE GROUP
01.2023 - 01.2024
- Developed personalized recovery plans in collaboration with residents to address individual needs.
- Linked applicants to agencies offering direct aid, including housing and financial assistance, ensuring timely support.
- Connected residents to essential resources during major disaster recovery, enhancing access to critical services.
- Completed paperwork for programs including FEMA and SBA to expedite assistance.
INTAKE MANAGEMENT | TRAINER
LOUISIANA HOMEOWNER ASSISTANCE FUND
01.2021 - 01.2022
- Coordinated virtual training sessions for new Intake Management Team members, improving onboarding experience and integration.
- Monitored new hire performance during customer calls, identifying areas for improvement and providing feedback for enhanced effectiveness.
- Resolved homeowner complaints with timely solutions and alternatives, following up to ensure satisfaction and foster positive relationships.
- Maintained accurate records of homeowner interactions and processed account documentation efficiently.
ASSISTANT STORE MANAGER
DOLLAR GENERAL
01.2019 - 01.2022
- Coached, counseled, and disciplined staff to enhance job performance and address developmental needs.
- Scheduled and assigned employees to optimize operational efficiency and meet business demands.
- Reviewed merchandising activities to develop pricing strategies and identify promotional opportunities.
- Approved contracts and maintained inventories to ensure merchandise availability.
CSA |SHIFT LEAD | ASSISTANT | STORE MANAGER
WALGREENS
01.2017 - 01.2022
- Scheduled and assigned employees to meet store operational requirements, ensuring optimal staffing and accountability for work results.
- Coached and counseled staff to enhance performance, regularly assessing job outcomes to support continuous improvement.
- Approved contracts and managed inventories to ensure availability of merchandise and services.
- Reviewed merchandising activities to develop pricing policies and authorize clearance sales, optimizing inventory turnover.
CASE MANAGER
HAMMERMAN & GAINER, LLC
01.2019 - 01.2021
- Monitored symptoms through virtual communication, ensuring compliance with CDC guidelines and program policies for effective health management.
- Communicated program requirements and status updates to applicants, facilitating informed decision-making throughout the application process.
- Collected and documented applicant information, resolving issues and accurately entering data into the system to maintain up-to-date records.
- Maintained confidentiality of sensitive data during processing to protect privacy.
CASHIER/SHIFT LEAD/ASM/RGM
TACO BELL/TACO BELL&KFC
01.2005 - 01.2019
- Balanced cash registers accurately to maintain financial integrity and accountability.
- Balanced cash registers at the end of each shift to ensure accurate financial reporting., general accounting, problem-solving, and telephone reception.
- Utilized strong organizational and interpersonal skills in fast-paced environment, confidently interacting with individuals at all levels.
- Interpersonal skills, confident, and poised in interactions with individuals at all levels.
Education
Liberal Arts/ Business Management -
BATON ROUGE COMMUNITY COLLEGE
BATON ROUGE, LA05.2007
Skills
- Problem Solving
- Adaptability
- Collaboration
- Strong Work Ethic
- Management
- Critical Thinking
- Leadership
- Data Analysis
- Customer Service
- General Accounting
- Analytical Skills
- Multitasking
- Communication Skills
- Computer Proficiency
- People Skills
- Time Management
Timeline
CUSTOMER SERVICE REPRESENTATIVE | OFFICE ADMINISTRATIVE
SCHOOL AIDS
01.2023 - Current
CASE MANAGER
LADCMP/WORKFORCE GROUP
01.2023 - 01.2024
INTAKE MANAGEMENT | TRAINER
LOUISIANA HOMEOWNER ASSISTANCE FUND
01.2021 - 01.2022
ASSISTANT STORE MANAGER
DOLLAR GENERAL
01.2019 - 01.2022
CASE MANAGER
HAMMERMAN & GAINER, LLC
01.2019 - 01.2021
CSA |SHIFT LEAD | ASSISTANT | STORE MANAGER
WALGREENS
01.2017 - 01.2022
CASHIER/SHIFT LEAD/ASM/RGM
TACO BELL/TACO BELL&KFC
01.2005 - 01.2019
Liberal Arts/ Business Management -
BATON ROUGE COMMUNITY COLLEGE