Tiffany King
Melbourne,FL
Summary
Awarded the 45th Medical Group Commander's Coin by Colonel Julie M. Stola for exemplifying a 'service before self' work ethic. This accolade underscores a commitment to excellence and dedication to supporting team objectives in high-pressure environments. Proven ability to deliver results while maintaining a focus on collaboration and integrity. Passionate about contributing to mission success through unwavering professionalism and a strong sense of duty.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Aseptic housekeeper
Kentucky Building Maintenance
Patrick Afb, FL
10.2014 - 11.2017
- Included but not limited to: treatment rooms, doctors offices, public lobbies etc.
- Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results
- Inspected rooms after cleaning to ensure all areas were properly sanitized and maintained according to medical standards
- Performed deep-cleaning tasks on a regular basis to maintain high standards of cleanliness throughout the premises
- Followed established safety protocols when handling cleaning chemicals and operating equipment to prevent accidents or injuries
- Included but not limited to: treatment rooms, doctors offices, public lobbies etc. of the 45th Medical Group
Customer Service Representative
Radial
Melbourne, FL
02.2013 - 09.2017
- Built rapport with customers through active listening, empathy, and personalized interactions
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Utilized active listening techniques when interacting with customers allowing me understand their needs better leading to improved issue resolution rate
- Maintained a positive attitude and professional demeanor even when faced with challenging or difficult customers
Customer Service Representative
Adecco
Merritt Island, FL
11.2012 - 02.2013
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
Call Center Agent/long distance directory
Excell
Rockledge, FL
01.1993 - 07.1995
- Long distance directory operator
- Implemented efficient call routing strategies to minimize wait times for callers
- Efficiently operated a multi-line telephone system
- Effectively managed high call volumes during peak hours while maintaining a friendly demeanor and positive attitude
Education
High school diploma - GED
Rockledge Senior High School
Rockledge, FL04.1998
Skills
- Organizational skills (4 years)
- Call center agent experience (5 years)
- Technical Proficiency
- Call center experience
- Computer operation
- Customer service
- Customer support (5 years)
- Time management
- Phone answering (7 years)
- Communication skills
Certification
- Customer service certification
- November 2012 to Present
- Trained and certified through Adecco Staffing for temp position then asked to stay on permanently with Radial serving the great customer's of Dicks Sporting goods.
- Driver's License
Awards
The commanders coin of excellence, September 2015, “The 45th Medical Group Commanders Coin of Excellence presented for integrity, service before self and excellence in all we do.” Personally given to me by Colonel Julie M. Stola
Timeline
Aseptic housekeeper
Kentucky Building Maintenance
10.2014 - 11.2017
Customer Service Representative
Radial
02.2013 - 09.2017
Customer Service Representative
Adecco
11.2012 - 02.2013
Call Center Agent/long distance directory
Excell
01.1993 - 07.1995
High school diploma - GED
Rockledge Senior High School