Tiffany Klein
Knightdale,USA
Summary
Experienced with managing and coordinating complex schedules in fast-paced environment. Utilizes strong organizational skills to ensure efficient scheduling and minimize conflicts. Track record of adapting to changing needs and maintaining effective communication with team members.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Blue Ridge Dental Care
Raleigh, NC
04.2024 - Current
- Greeted patients warmly and maintained a positive, welcoming front desk environment
- Managed provider schedules to optimize efficiency and daily production, ensuring appointment goals were met
- Verified dental insurance eligibility and benefits, clearly communicating coverage to patients
- Presented and scheduled patient treatment plans, reviewing financial co-payments and consent forms as needed
- Collected payments at the time of service and discussed available financial options with patients
- Performed general administrative duties to support office workflow and enhance patient experience
Front Desk Receptionist
The Dental Care Center
11.2023 - 04.2024
- Managed and efficiently handled a high volume of incoming patient calls, ensuring questions were addressed promptly and accurately.
- Provided detailed information and assistance to patients regarding dental procedures, helping to alleviate concerns and enhance their understanding.
- Coordinated and scheduled patient appointments, optimizing the clinic’s daily schedule for maximum efficiency.
- Proactively confirmed upcoming appointments, reducing no-shows and ensuring patients were well-prepared for their visits.
- Maintained patient confidentiality and privacy, strictly adhering to HIPAA protocols to ensure the secure handling of sensitive information
Front Desk Administrator
Wilkinson Supply Company
Raleigh, NC
07.2022 - 11.2023
- Maintain up to date customer records
- Answer phone calls and emails from vendors and customers
- Maintain schedule for Sales People
- File and organize important paperwork
- Ensure the timely completion of any administrative tasks
- Leader of team-building team, Organized and executed events from conception to completion
Head Waitress/Trainer
Wakefield Plantation Country Club
Raleigh, NC
09.2020 - 06.2022
- Create relationships with members to ensure they feel at a home away from home
- Take orders and accurately enter into POS system
- Train every new waitstaff the company’s core values and efficient ways of taking care of every members needs.
- Assisted in execution and assembly for all banquets and events at the clubhouse.
Sales Associate
Wayfair
College Station, TX
10.2017 - 01.2019
- Took sales calls for home furniture
- Consistently ranked among the top sales representatives
- Assisted with credit card applications
- Logged all sales on Microsoft Excel
- Showcased proficiency in understanding customer’s needs
- Utilized deep product knowledge to educate and assist customers
Guest Services Team Member
Chick-Fil-A
La Porte, TX
10.2013 - 03.2016
- Keyed guests' orders responsibly.
- Filled and served food orders accurately.
- Provided highly efficient and quality customer service.
- Positive attitude towards patrons.
- Upheld a safe and clean environment.
Education
Dental Assisting (Certificate) -
NC Dental U
Wake Forest, NC03-2019
Distinguished Plan (High School Diploma) - undefined
La Porte High School
La Porte, TX05-2016
Skills
- Strong work ethic
- Problem-solving
- Verbal and written communication
- Time management skills
- Teamwork and collaboration
- Customer relationship management
Certification
- Radiology March 2019 to Present
- CPR February 2019 to Present
- HIPAA February 2019 to Present
- OSHA February 2019 to Present
Additional Information
- SKILLS:
- Time Management & Multitasking
- Verbal & Written Communication Skills
- Proficient in Google Workspace and Microsoft Suite
- Customer & Client Relations
- Problem-solving & Decision-making
- Strategic Upselling
- References:
- Robyn Klose: (919) 624-6536
- Trey Yoder: (919) 593-9743
Timeline
Scheduling Coordinator
Blue Ridge Dental Care
04.2024 - Current
Front Desk Receptionist
The Dental Care Center
11.2023 - 04.2024
Front Desk Administrator
Wilkinson Supply Company
07.2022 - 11.2023
Head Waitress/Trainer
Wakefield Plantation Country Club
09.2020 - 06.2022
Sales Associate
Wayfair
10.2017 - 01.2019
Guest Services Team Member
Chick-Fil-A
10.2013 - 03.2016
Distinguished Plan (High School Diploma) - undefined
La Porte High School
Dental Assisting (Certificate) -
NC Dental U