Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tiffany Knight

Laurel,MS

Summary

Dynamic professional with a proven track record as a 911 Emergency Dispatcher at Byram Police Department, excelling in multi-channel communication and crisis management. Skilled in student engagement and positive reinforcement, I effectively supported diverse learning needs while fostering a collaborative environment. Committed to enhancing response efficiency and ensuring safety during emergencies.

Experienced with classroom management and student engagement strategies. Utilizes effective communication to foster productive learning environment. Knowledge of curriculum development and instructional techniques tailored to diverse learning needs.

Overview

14
14
years of professional experience

Work History

Substitute Teacher, K-12

Wesson Attendance Center
09.2024 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.

911 Emergency Dispatcher

Byram Police Department
09.2015 - 02.2018
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
  • Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
  • Read system maps and caller information, and documented details in system.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.

911 Emergency Dispatcher

Petal Police Department
10.2011 - 09.2015
  • Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
  • Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
  • Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
  • Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.

Education

GED -

Hinds Community College
Raymond, MS
12-2017

EMT Certification - Emergency Medical Technition

Hinds Community College
Jackson, MS
12-2017

Skills

  • Student engagement
  • Positive reinforcement
  • Multi-subject instruction
  • Special needs support

Accomplishments

  • Recognized by multiple schools as an excellent substitute.
  • Took all offered shifts to maintain coverage for students

Timeline

Substitute Teacher, K-12

Wesson Attendance Center
09.2024 - Current

911 Emergency Dispatcher

Byram Police Department
09.2015 - 02.2018

911 Emergency Dispatcher

Petal Police Department
10.2011 - 09.2015

GED -

Hinds Community College

EMT Certification - Emergency Medical Technition

Hinds Community College

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Tiffany Knight