Tiffany Ku
Lawrenceville,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Branding and Partnership
Open Road Entertainment
Lawrenceville, GA
08.2022 - Current
- Continually maintained and improved company's reputation and positive image in markets served.
- Oversaw preparation of marketing copy, images, videos, emails and other collateral.
- Directed marketing projects through conceptual planning, schedule management and final implementation.
- Created printed marketing materials designed to drive campaigns.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Used Microsoft Word and other software tools to create documents and other communications
- Developed team communications and information for meetings
Customer Service Representative
JWK USA INC
Atlanta, GA
01.2017 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Investigated and resolved customer inquiries and complaints quickly.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 98%
Intervu Project Coordinator
FocusVision
Atlanta, GA
01.2018 - 12.2018
- Provides live technical and user support on Intervu platform by opening online meetings one hour prior to start time.
- Assist with troubleshooting online users with equipment and connection issues
- Upload new meeting materials to meeting rooms using propriety software
- Assist all users in use and knowledge of propriety platform and features.
Bartender
Village Tavern Inc
Alpharetta, GA
05.2014 - 12.2017
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained 3 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol
Teller
Bank Of America
Suwanee, GA
08.2012 - 05.2014
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Counted, verified and handled bank deposits and armored car transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
Education
Bachelor of Science - Psychology
Georgia State University
Atlanta, GA12.2017
Skills
- Operational Efficiency
- Client Relationships
- Newsletter Creation
- Customer Relationship Management
- Social Media Platforms
- Event Organization
- Content Curation
- Social Media
- Management
- Communication
- Email Marketing
- Personable Demeanor
Certification
- Digital Marketing
Timeline
Branding and Partnership
Open Road Entertainment
08.2022 - Current
Intervu Project Coordinator
FocusVision
01.2018 - 12.2018
Customer Service Representative
JWK USA INC
01.2017 - Current
Bartender
Village Tavern Inc
05.2014 - 12.2017
Teller
Bank Of America
08.2012 - 05.2014
Bachelor of Science - Psychology
Georgia State University
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