Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Tiffany Lake

Castalia,OH

Summary

Registered Nurse with over 7 years of clinical experience, including 3 years administering immunizations in outpatient and inpatient settings. Proficient in vaccine storage, handling, patient education, and emergency response. Committed to promoting health through safe, efficient vaccine delivery in high-volume environments. Skilled in fast-paced environments, prioritizing patient needs and delivering high-quality care. Strong communication abilities ensure effective collaboration with healthcare teams. Improved patient satisfaction through attentive service and advocacy.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Pact RN- Case Manager

Louis Stokes Cleveland VA Medical Center, Sandusky Outpatient Clinic
Sandusky, OH
03.2023 - Current
  • Coordinated patient care plans with interdisciplinary team members and providers.
  • Assessed patients' needs and developed individualized treatment strategies.
  • Monitored patient progress and adjusted care plans as necessary.
  • Educated patients and families on health management and resources available.
  • Collaborated with community resources to facilitate comprehensive care solutions.
  • Advocated for veterans' healthcare needs within the VA system and beyond.
  • Educated patients on disease prevention strategies, wellness promotion techniques and lifestyle modifications.
  • Maintained accurate documentation of patient progress in the electronic health record.
  • Communicated regularly with family members regarding patient care needs and progress toward goals.
  • Provided emotional support and counseling to patients dealing with chronic illness or end-of-life issues.
  • Identified high-risk cases requiring intensive monitoring or specialized interventions.
  • Monitored and evaluated effectiveness of treatment plans and interventions.
  • Attended continuing education seminars relevant to case management practices.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.

Registered Nurse, Medical-Surgical Unit

Louis Stokes Cleveland VA Medical Center
Cleveland, OH
08.2022 - 01.2025
  • Administered medications and treatments per physician orders and established protocols.
  • Monitored patient vital signs and reported changes to the healthcare team.
  • Collaborated with interdisciplinary teams to develop individualized care plans.
  • Educated patients and families on post-discharge care and health management.
  • Assisted in wound care, injections, and IV therapy for diverse patient populations.
  • Documented patient progress in electronic health records accurately and promptly.
  • Provided emotional support to patients and families during hospital stays.
  • Trained new nursing staff on unit policies, procedures, and best practices.
  • Provided direct nursing care to medical-surgical patients including assessments, treatments, medications and documentation of care.
  • Prioritized workloads according to urgency levels ensuring timely completion of assignments.
  • Assessed, monitored and documented patient progress on a daily basis.
  • Adhered to hospital policies and procedures while providing quality patient centered care.
  • Administered prescribed medications and treatments in accordance with approved nursing techniques.
  • Managed multiple tasks simultaneously while maintaining high standards of professional conduct.
  • Responded quickly and effectively to life threatening situations utilizing advanced cardiac life support protocols.
  • Utilized evidence based practice guidelines when making decisions regarding patient care needs.
  • Incorporated cultural diversity into all aspects of patient assessment and management strategies.
  • Assisted physicians during exams or other medical procedures as needed.

Chemotherapy Registered Nurse

Louis Stokes Cleveland VA Medical Center
Cleveland, OH
12.2022 - 03.2023
  • Administered chemotherapy treatments to patients in accordance with established protocols.
  • Collaborated with oncologists to develop individualized care plans for patients.
  • Monitored patient vital signs and response to chemotherapy during treatment sessions.
  • Educated patients and families about treatment processes and potential side effects.
  • Managed patient records and documentation in electronic health systems efficiently.
  • Supported interdisciplinary teams in coordinating comprehensive patient care services.
  • Provided emotional support to patients coping with cancer diagnosis and treatment challenges.
  • Participated in training new nursing staff on chemotherapy administration procedures.
  • Maintained a safe environment by adhering to infection control policies and procedures.
  • Managed inventory levels of supplies used in administering chemotherapeutic agents.
  • Monitored patients for adverse reactions during chemotherapy administration.
  • Assessed patients prior to chemotherapy treatment and monitored vital signs throughout the process.

Medical Technician

Louis Stokes Cleveland VA Medical Center, Sandusky Outpatient Clinic
Sandusky, OH
11.2004 - 08.2022
  • Draw blood from veins by vacuum tube or butterfly venipuncture methods
  • Explain blood collection procedures to patients
  • Train other medical personnel in phlebotomy or laboratory techniques
  • Set up, maintain and clean the Allegra-X centrifuge
  • Maintain, clean, perform daily controls and test patients’ glucose with the Free-Style Precision Pro glucometer
  • Perform Point of Care (POC) blood glucose test on patients in crisis
  • Provides warm hand-offs to mental health teams
  • Educate patients and families on proper disposal of sharps containers
  • Serves as a contact for Reno Linen
  • Serves as a contact for Steri-Cycle
  • Serves as a contact for oxygen tank refills
  • Serves as a contact for battery waste and medication disposal
  • Proficient in Medical Terminology
  • Proficient in VISTA, CPRS, SHAREPOINT, MAXIMO, VET LINK, OUTLOOK
  • Proficient in the use of a scanner, printer, fax machine, multi-line phone system, teams, word, and excel
  • Created a Point of Care (POC) manual for lab staff
  • Performs POC testing- pregnancy test and glucose
  • Documents POC results in patient's chart
  • Performs quarterly College of American Pathologists (CAP) tests for accreditation
  • Maintains the soiled utility and biohazard rooms
  • Monitors Viewpoint daily
  • Performs/takes appropriate action in Viewpoint
  • Created a supply catalog to aid in ordering supplies for the clinic
  • Created par levels of supplies for the clinic
  • Match laboratory requisition forms to specimen tubes.
  • Organize or clean blood-drawing trays, ensuring that all instruments are sterile and all needles, syringes, or related items are of first-time use.
  • Collect blood sample using appropriate collection procedures
  • Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies
  • Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies
  • Reinforces the importance of blood draws for drug levels
  • Prepares all specimens for courier to deliver to Wade Park Lab
  • Assisted with Sandusky CBOC moving locations
  • Responsible for ordering supplies and maintaining par levels for the clinic
  • Works closely with PACT teams to coordinate care for patients
  • Assisted with Covid door screening
  • Provided coverage on the Covid hotline for Sandusky patients
  • Volunteered to work Saturday Covid vaccine clinics
  • Efficiently operates the lab with no/minimal errors
  • Completes TMS as required
  • Served as a team member on the Environment of Care Team (EOC)
  • Follows CDC guidelines and recommendations to provide a safe environment for patients and co-workers

Phlebotomist

Firelands Regional Medical Center
Sandusky, OH
10.2005 - 07.2007
  • Collect fluid or tissue samples, using appropriate collection procedures.
  • Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies.
  • Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies.
  • Draw blood from capillaries by dermal puncture, such as heel or finger stick methods.
  • Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Explain fluid or tissue collection procedures to patients.
  • Match laboratory requisition forms to specimen tubes.
  • Organize or clean blood-drawing trays, ensuring that all instruments are sterile, and all needles, syringes, or related items are of first-time use.
  • Collect specimens at specific time intervals for tests, such as those assessing therapeutic drug levels.
  • Provide sample analysis results to physicians to assist diagnosis.
  • Transport specimens or fluid samples from collection sites to laboratories.

Patient Care Assistant Services (PCAS), Co-Opt Student

Louis Stokes Cleveland VA Medical Center (VAMC), Sandusky Outpatient Clinic
Sandusky, OH
01.2004 - 11.2004
  • Greeted patients, verified their demographics, and checked them in for their appointments
  • Sorted incoming faxes and forwarded them to the correct providers
  • Answered multi-lined phones and triaged calls for what service the caller needed, then either made an appointment for them or forwarded them to the appropriate person
  • Checked patients out of their appointments and made sure that their follow up appointments were made correctly or entered their follow up into the recall system in VISTA
  • Entered new patient applications into the system
  • Processed release of information requests as needed
  • Using insurance buffer program, updated patients' private insurance
  • Made daily appointment reminder calls to the patients
  • Filed records into patient carts

Education

Bachelor of Science (B.S.) - Nursing

Bowling Green State University
Bowling Green, OH
04.2024

Associate in Science (A.S.) - Registered Nursing

Lorain County Community College
Elyria, OH
12.2021

Medical Assistant -

EHOVE Adult Education
Milan, OH
05.2004

Skills

  • Care coordination
  • Patient assessment
  • Electronic health records
  • Treatment planning
  • Medication management
  • Interdisciplinary collaboration
  • Health education
  • Compliance standards
  • Infection control
  • HIPAA compliance
  • Multitasking
  • Effective communication
  • Time management
  • Case evaluation
  • Clinical assessment

Certification

  • Medical Assistant, 2004
  • Basic Life Support (BLS), current
  • Oncology Nursing Society, 2022

References

  • Kelly, Ramey, Medical Director, kelly.ramey@va.gov, (419) 609-1460, Dept. Of Veteran Affairs, Sandusky, Sandusky CBOC
  • Sherry, Pean, Facility Director, sherry.pean@va.gov, (216) 903-1536, Dept. Of Veteran Affairs, Sandusky, Sandusky CBOC
  • Jennifer, Dahlgren, Co-Worker, jennifer.dahlgren@va.gov, (216) 304-9442, Dept. Of Veteran Affairs, VISN10 Clinical Resource Hub

Timeline

Pact RN- Case Manager

Louis Stokes Cleveland VA Medical Center, Sandusky Outpatient Clinic
03.2023 - Current

Chemotherapy Registered Nurse

Louis Stokes Cleveland VA Medical Center
12.2022 - 03.2023

Registered Nurse, Medical-Surgical Unit

Louis Stokes Cleveland VA Medical Center
08.2022 - 01.2025

Phlebotomist

Firelands Regional Medical Center
10.2005 - 07.2007

Medical Technician

Louis Stokes Cleveland VA Medical Center, Sandusky Outpatient Clinic
11.2004 - 08.2022

Patient Care Assistant Services (PCAS), Co-Opt Student

Louis Stokes Cleveland VA Medical Center (VAMC), Sandusky Outpatient Clinic
01.2004 - 11.2004

Bachelor of Science (B.S.) - Nursing

Bowling Green State University

Associate in Science (A.S.) - Registered Nursing

Lorain County Community College

Medical Assistant -

EHOVE Adult Education

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