Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
References
Affiliations
Timeline
Generic

Tiffany Lam

Santa Ana,CA

Summary

Highly motivated and committed Medical/Surgical Assistant with over 7 years of proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

7
7
years of professional experience
6
6
years of post-secondary education
1
1
Language

Work History

Surgical Medical Assistant

First OC Dermatology
06.2023 - Current
  • Partner with dermatology doctors and physician associates to scribe patient encounters, physical exams, and plan of care using ModMed.
  • Document patients' chief complaints, history of present illness, review of systems, current medications and allergies according to the SOAP method of scribing.
  • Practice and maintain sterility during all surgical operations-including biopsies, various excisions, and Mohs surgeries-and post-operative wound care.
  • Collect, accurately identify, and send out tissue samples from skin biopsies and Mohs surgeries to lab technicians for pathological confirmation of skin conditions and diseases.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.

Medical Assistant

Hai Pham, M.D. Inc.
06.2017 - 06.2023
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
  • Ensured proper coordination and communication between doctors, patients, and other medical professionals by triaging, scheduling and assisting patients over the phone and in the clinic.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Submitted patient referrals and prior authorizations; responded to consult requests and medication refills; addressed all patient concerns and complaints.
  • Organized and updated 1,500+ patient medical records on eClinicalWorks-including appropriate medical history and information-while maintaining HIPAA regulations and policies.
  • Facilitated general practice operations, including performing EKGs, administering vaccinations, chaperoning the M.D during pap smears, and taking patient vitals.

Education

Bachelor of Science - Health Science - Community Health Education

California State University, Long Beach
Long Beach, CA
05.2018 - Current

Skills

Strong knowledge in Google Docs & Google Sheets

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Volunteer Experience

Internship (February 2021-May 2021)

Coventry Court Health Center

Anaheim, CA

  • Assisted Physical Therapists, Occupational Therapists, and Speech Pathologists by expediting routine procedures (i.e. charting and filing patient documents; restocking medical supplies).
  • Physically supported elderly residents with Activities of Daily Living (ADLs).


Internship (May 2019)

Mosaic Church

Ensenada, Baja California

  • Provided quality aid and assistance to 500+ children and family members in a rural Ensenada village.
  • Organized and assembled 200+ medical and dental kits per day to distribute amongst the community.
  • Efficiently triaged patients to designated examination/care areas (medical, dental, support).

References

Long Nguyen, Office Manager, Hai Pham, M.D., Inc., 714-531-8711

Affiliations

  • Children's Ministry Leader at Redemption Point Church in Fountain Valley, CA
  • Founder and Co-President (2016-2017) of Acts of Random Kindness (ARK) Club at Fountain Valley High School in Fountain Valley, CA

Timeline

Surgical Medical Assistant

First OC Dermatology
06.2023 - Current

Bachelor of Science - Health Science - Community Health Education

California State University, Long Beach
05.2018 - Current

Medical Assistant

Hai Pham, M.D. Inc.
06.2017 - 06.2023

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Tiffany Lam