Tiffany Lam
Santa Ana,CA
Summary
Highly motivated and committed Medical/Surgical Assistant with over 7 years of proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Surgical Medical Assistant
First OC Dermatology
06.2023 - Current
- Partner with dermatology doctors and physician associates to scribe patient encounters, physical exams, and plan of care using ModMed.
- Document patients' chief complaints, history of present illness, review of systems, current medications and allergies according to the SOAP method of scribing.
- Practice and maintain sterility during all surgical operations-including biopsies, various excisions, and Mohs surgeries-and post-operative wound care.
- Collect, accurately identify, and send out tissue samples from skin biopsies and Mohs surgeries to lab technicians for pathological confirmation of skin conditions and diseases.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Medical Assistant
Hai Pham, M.D. Inc.
06.2017 - 06.2023
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Ensured proper coordination and communication between doctors, patients, and other medical professionals by triaging, scheduling and assisting patients over the phone and in the clinic.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Submitted patient referrals and prior authorizations; responded to consult requests and medication refills; addressed all patient concerns and complaints.
- Organized and updated 1,500+ patient medical records on eClinicalWorks-including appropriate medical history and information-while maintaining HIPAA regulations and policies.
- Facilitated general practice operations, including performing EKGs, administering vaccinations, chaperoning the M.D during pap smears, and taking patient vitals.
Education
Bachelor of Science - Health Science - Community Health Education
California State University, Long Beach
Long Beach, CA 05.2018 - Current
Skills
Strong knowledge in Google Docs & Google Sheets
Efficient time management
Positive client relationships
Strong experience with eClinicalWorks & ModMed EMR systems
Effective team leadership
Interpersonal communication
Adaptability
Proficiency in Vietnamese
Procedure Assistance
Websites
Volunteer Experience
Internship (February 2021-May 2021)
Coventry Court Health Center
Anaheim, CA
- Assisted Physical Therapists, Occupational Therapists, and Speech Pathologists by expediting routine procedures (i.e. charting and filing patient documents; restocking medical supplies).
- Physically supported elderly residents with Activities of Daily Living (ADLs).
Internship (May 2019)
Mosaic Church
Ensenada, Baja California
- Provided quality aid and assistance to 500+ children and family members in a rural Ensenada village.
- Organized and assembled 200+ medical and dental kits per day to distribute amongst the community.
- Efficiently triaged patients to designated examination/care areas (medical, dental, support).
References
Long Nguyen, Office Manager, Hai Pham, M.D., Inc., 714-531-8711
Affiliations
- Children's Ministry Leader at Redemption Point Church in Fountain Valley, CA
- Founder and Co-President (2016-2017) of Acts of Random Kindness (ARK) Club at Fountain Valley High School in Fountain Valley, CA
Timeline
Surgical Medical Assistant
First OC Dermatology
06.2023 - Current
Bachelor of Science - Health Science - Community Health Education
California State University, Long Beach
05.2018 - Current
Medical Assistant
Hai Pham, M.D. Inc.
06.2017 - 06.2023