Tiffany LaMontagne
Beverly,MA
Summary
Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy.
Overview
17
17
years of professional experience
Work History
Laboratory Client Service Representative
mgb salem hospital
Salem, MA
10.2021 - 10.2024
- Provided customer service support to clients in a timely and efficient manner.
- Researched solutions using available resources including internal databases and external sources.
- Adhered to all applicable laws and regulations while performing job duties.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
Medical Laboratory Assistant
MGB SALEM HOSPITAL
SALEM, MA
10.2007 - 10.2021
- Followed standard precautions using personal protective equipment as required.
- Maintained patient, specimen and tracking data using laboratory computer system.
- Properly documented all variables relative to specimen processing.
- Utilized Laboratory Information Systems (LIS) for the entry and retrieval of patient data, improving efficiency.
- Ensured compliance with all federal, state, and local regulations, including HIPAA and OSHA standards.
Education
Some College (No Degree) -
North Shore Community College
Danvers, MASkills
- System Documentation
- Laboratory safety protocols
- HIPAA Compliance
- Critical Thinking
- Data Entry
- Specimen Processing
- Interpersonal Skills
- Problem-solving abilities
- Effective Communication
- Adaptability
Timeline
Laboratory Client Service Representative
mgb salem hospital
10.2021 - 10.2024
Medical Laboratory Assistant
MGB SALEM HOSPITAL
10.2007 - 10.2021
Some College (No Degree) -
North Shore Community College
Similar Profiles
Kristina GrigoryanKristina Grigoryan
Radiologic Technologist RT(R) at MGB Salem HospitalRadiologic Technologist RT(R) at MGB Salem Hospital
Eryn McCormackEryn McCormack
Professional Development Specialist at MGB Home HospitalProfessional Development Specialist at MGB Home Hospital
Siobhan DohertySiobhan Doherty
Gastroenterology Nurse at MGB At Newton Wellesley HospitalGastroenterology Nurse at MGB At Newton Wellesley Hospital