Amanda Farry
Dunmore,PA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
16
16
years of professional experience
Work History
Laboratory Client Service Representative
Geisinger
Danville, PA
02.2023 - Current
- Resolved patient inquiries and complaints via phone.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Provides clients with technical information for those area trained and approved to include specimen collection protocols, specimen requirements, volumes and turn around times etc.
- Maintains proficiency at all call center workstation assignments.
- Receives critical values for inpatient and outpatient via telephone and other methods of communication.
- Provided excellent customer service when interacting with patients, healthcare providers, staff members.
- Identified needs of clients promptly and efficiently.
- Solved problems regarding issues with specimens.
Server
Sushi and Thai
Dunmore, PA
01.2015 - Current
- Set up dining room to meet hospitality and service standards.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Developed strong and lasting resident relationships.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Operated POS terminals to input orders, split bills and calculate totals.
Sales Representative
Lands End
Dunmore, PA
09.2021 - 12.2024
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Monitored customer order process and addressed customer issues.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Stayed up to date on company products and services to support sales objectives.
Server
Applebee's Grill + Bar
Scranton, PA
02.2013 - 01.2018
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Resolved customer concerns with friendly and knowledgeable service.
Customer Service Associate
The Bon Ton
Scranton, PA
01.2011 - 03.2014
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Operated cash register, collected payments and provided accurate change.
- Processed all sales transactions promptly to prevent long customer wait times.
Assistant Manager
Dunkin Donuts
Scranton, PA
06.2009 - 11.2011
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Education
Scranton High School
Scranton, PA05.2005
Skills
- Dining customer service
- Problem-solving abilities
- Product organization
- Retail sales customer service
- Stockroom procedures
- Staff training and development
- Customer relations
- Retail operations management
- Sales Techniques
- Call Center Operations
- Specimen collection
- Effective communication
- Problem resolution
- HIPAA compliance
- Specimen tracking
- Attention to detail
- Time management
- Laboratory documentation
- Work Planning and Prioritization
Timeline
Laboratory Client Service Representative
Geisinger
02.2023 - Current
Sales Representative
Lands End
09.2021 - 12.2024
Server
Sushi and Thai
01.2015 - Current
Server
Applebee's Grill + Bar
02.2013 - 01.2018
Customer Service Associate
The Bon Ton
01.2011 - 03.2014
Assistant Manager
Dunkin Donuts
06.2009 - 11.2011
Scranton High School