Summary
Overview
Work History
Education
Skills
Why You Should Hire Me
Timeline
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Tiffany Latham

Leander,TX

Summary

Dedicated and personable Customer Experience Specialist with almost 9+ years of customer service experience between property managing, project managing, and serving as a barista. Adept at handling high call volumes, resolving customer complaints, and providing exceptional service. Skilled in actively listening to customer needs, navigating complex systems efficiently, and delivering accurate information to ensure customer satisfaction. Proven ability to multitask, work well under pressure, and collaborate effectively with team members to achieve company goals. Seeking to leverage my experience and strong communication skills to contribute positively to a customer-centric organization.

Overview

6
6
years of professional experience

Work History

Brewista/Shift Lead

Redhorn Coffee House and Brewing Co.
02.2024 - Current
  • Engage with customers to provide exceptional service and build positive relationships
  • Monitor inventory levels and communicate stock needs to management to ensure adequate supplies
  • Aided in multiple events from beginning to end including a wedding

Barista/Barista Trainer

Starbucks
03.2023 - 01.2024
  • Increased our store Yelp and Google reviews by a star
  • Completed outside project work for the district manager to make shifts run more efficiently for the entire district

Property Manager/Project Manager

ONE Real Estate, LLC
01.2023 - 03.2023
  • Oversee daily operations of commercial and residential properties, including leasing, maintenance, tenant relations, vendor relations, owner relations, prospective tenant relations, prospective owner relations and staff relations.
  • Develop and implement property marketing strategies to attract and retain tenants, resulting in increased occupancy rates (maintained a 97% occupancy rating)
  • Negotiate and enforce lease agreements, ensuring compliance with local and state regulations
  • Implement cost-saving initiatives and maintenance programs to improve property efficiency and reduce expenses
  • Conduct regular property inspections to identify maintenance issues and ensure properties are well-maintained

CSR/Project Manager

Plumbing Outfitters, LLC
09.2022 - 01.2023
  • Managed a portfolio of client projects from initiation to closure, ensuring timely completion and client satisfaction
  • Collaborated with cross-functional teams to develop project scopes, timelines, and milestones
  • Acted as the primary point of contact for clients, addressing inquiries, concerns, and feedback in a professional and timely manner
  • Implemented process improvements to enhance project efficiency and streamline communication with clients
  • Monitored project progress, identified risks, and developed mitigation strategies to ensure successful project delivery

Property Assistant and Social Media Manager

Whitetail Rentals
01.2022 - 09.2022
  • I organized and transformed the owner’s Airbnb business by creating more efficient processes, reports and automated responses that increased bookings and increased productivity with vendors and owner's time. 
  • I  was also in charge of coordinating schedules with the cleaning staff and vendors as well as ensured guest satisfaction before, during and after their stay.
  • I posted content onto Facebook and Instagram, utilizing their marketing platform to reach more clients which has increased bookings, client engagement and followers.

Property Manager/Project Manager

GDAA Property Management
05.2019 - 12.2021
  • Provided similar services as my job with ONE Real Estate, LLC but on a larger scale of 200+ properties
  • Created, implemented and trained on 3 different softwares that were used to improve processes already in place
  • Assisted and led many other projects for the company that did improve our efficiency and organization.

Education

License - Real Estate

Champions School of Real Estate
Austin, TX
07-2020

Pursued Associates Degree - Nursing

Austin Community College
Round Rock
05-2018

Skills

  • Guest Services
  • Hospitality
  • Communication
  • Operations Management
  • Cross-Functional Collaboration

Why You Should Hire Me

It's simple: I'm your utility player. 


For the majority of my life I played competitive volleyball as the team's utility player. I wasn't necessarily amazing in one position or skill but I was really good at almost everything and could handle any position if needed. It allowed our coaches the flexibility to focus on the actual game plan than how to cover our weak spots because we had so few. 


Every company needs that utility player or that "jack of all trades". A sweet, bubbly employee who can cover the gaps with very little direction so you can focus on the big picture.. In every company I have worked for I have become that utility player and I think the hotel industry would be perfect for my skills if you'd have me.

Timeline

Brewista/Shift Lead

Redhorn Coffee House and Brewing Co.
02.2024 - Current

Barista/Barista Trainer

Starbucks
03.2023 - 01.2024

Property Manager/Project Manager

ONE Real Estate, LLC
01.2023 - 03.2023

CSR/Project Manager

Plumbing Outfitters, LLC
09.2022 - 01.2023

Property Assistant and Social Media Manager

Whitetail Rentals
01.2022 - 09.2022

Property Manager/Project Manager

GDAA Property Management
05.2019 - 12.2021

License - Real Estate

Champions School of Real Estate

Pursued Associates Degree - Nursing

Austin Community College