Tiffany Lauderdale
Houston,TX
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Home Depot
10.2017 - Current
- Supervised daily cash operations, ensuring accuracy and compliance with company policies.
- Mentored and trained new cashiers on point-of-sale systems and customer service standards.
- Streamlined checkout processes, reducing wait times and enhancing customer satisfaction.
- Analyzed cash handling procedures, implementing improvements to minimize discrepancies.
- Coordinated inventory management for cash registers, optimizing stock levels and availability.
- Developed training materials to enhance cashier performance and operational efficiency.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
Bar Manager
A&G DREAMS BAR
04.2014 - Current
- Assisted in managing bar operations, ensuring efficient service and high customer satisfaction.
- Learned to prepare a variety of beverages, adhering to established recipes and standards.
- Supported inventory management by tracking stock levels and assisting with ordering supplies.
- Maintained cleanliness and organization of bar area, promoting a safe environment for staff and patrons.
- Engaged with customers to provide exceptional service and resolve inquiries or concerns promptly.
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
FrontDesk/Collection Customer Service Representative
Security World
02.2010 - 06.2012
- Resolved customer inquiries regarding account statuses and payment options efficiently.
- Negotiated payment plans with customers to facilitate timely collections.
- Documented customer interactions accurately in CRM systems for compliance tracking.
- Collaborated with team members to enhance collection strategies and improve customer engagement.
Home Care Provider
Victory Home Health Care
03.2006 - 05.2008
- Provided compassionate personal care, including assistance with daily living activities and mobility support.
- Developed individualized care plans tailored to clients' unique needs and preferences.
- Coordinated communication between clients, families, and healthcare professionals to ensure continuity of care.
- Trained and mentored new staff on best practices for patient care and safety protocols.
Education
No Degree - Business Management
Houston Community College
Houston, TX 09.2013 - 05.2014
High School Diploma -
Eisenhower High School
Houston, TX 08.1989 - 05.1993
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Home Depot
10.2017 - Current
Bar Manager
A&G DREAMS BAR
04.2014 - Current
No Degree - Business Management
Houston Community College
09.2013 - 05.2014
FrontDesk/Collection Customer Service Representative
Security World
02.2010 - 06.2012
Home Care Provider
Victory Home Health Care
03.2006 - 05.2008
High School Diploma -
Eisenhower High School
08.1989 - 05.1993
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