Tiffany Leconte
Jackson
Summary
Healthcare Operations Leader skilled in managing high-volume, multi-provider medical practices with oversight of staff and daily patient volumes exceeding 100. Achieved workflow optimization and enhanced provider productivity through KPI tracking, RVU analysis, and revenue cycle management, while partnering with leadership to implement operational improvements. Versatile Practice Manager focused on improving workflow efficiency and developing effective patient care strategies, with notable contributions in staff training program implementation and operational procedure streamlining.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Practice Manager, Primary Care
Hackensack Meridian Health
02.2025 - Current
- Lead operations for a high-volume primary care practice supporting 7 physicians and ~100 patients daily, overseeing a team of 25 clinical and administrative staff
- Drive workflow optimization and patient flow improvements to enhance provider productivity and reduce wait times
- Manage full-cycle staff operations including recruitment, onboarding, training, scheduling, and performance management
- Monitor and analyze KPIs, RVUs, and operational metrics to support budgeting and strategic decision-making
- Oversee revenue cycle functions including billing, coding, and claims resolution to improve reimbursement accuracy and reduce denials
- Partner with leadership to implement operational improvements across clinical and administrative workflows
Practice Administrator, OB/GYN
RWJBarnabas Health
04.2024 - 02.2025
- Directed daily operations of a high-volume OB/GYN practice overseeing clinical and administrative staff
- Managed staffing, scheduling, and workforce planning to optimize patient flow and provider utilization
- Led provider onboarding and integration aligning workflows with organizational standards
- Monitored KPIs and operational metrics to identify inefficiencies and implement process improvements
- Coordinated communication between physicians, leadership, and support departments to streamline operations
- Supported revenue cycle processes including scheduling accuracy and insurance verification
Surgical Coordinator, ENT
Hackensack Meridian Health
08.2022 - 04.2024
- Coordinated surgical scheduling across multiple providers and facilities
- Managed insurance authorizations and preoperative workflows
- Served as liaison between clinical teams and hospital departments
- Assisted with onboarding and training of new staff
Centralized Scheduler
RWJBarnabas Corporate Services
Oceanport
01.2022 - 08.2022
- Managed high-volume scheduling across multiple specialties
- Verified insurance and patient data to support revenue accuracy
- Collaborated with multidisciplinary teams for complex scheduling
- Coordinated scheduling for multiple departments to optimize resource allocation.
- Managed appointment calendars using electronic scheduling software efficiently.
- Communicated with staff to confirm appointments and resolve scheduling conflicts.
Lead Certified Home Health Aide
Serenity Hospice
03.2014 - 10.2021
- Supervised home health aides to ensure quality patient care delivery
- Managed staff scheduling and facilitated onboarding processes
- Coordinated care among patients, families, and clinical teams to enhance communication
Education
Bachelor of Science - Business Management
Kean University
Toms River, NJ 07.2026 - 01.2027
Associate in Science - Business Administration
Ocean County College
Toms River, NJ 09.2023 - 01.2026
Skills
- Revenue cycle management
- Operations management
- Workflow optimization
- Compliance & Regulatory Standards
- Onboarding integration
- Medical coding
- Cross-Functional Collaboration
- Workforce scheduling
- Excel
- Microsoft Office
- Word
- Leadership management
- SCI
Certification
- Certified Home Health Aide - NJ
- Pharmacy Technician License - NJ
Timeline
Bachelor of Science - Business Management
Kean University
07.2026 - 01.2027
Practice Manager, Primary Care
Hackensack Meridian Health
02.2025 - Current
Practice Administrator, OB/GYN
RWJBarnabas Health
04.2024 - 02.2025
Associate in Science - Business Administration
Ocean County College
09.2023 - 01.2026
Surgical Coordinator, ENT
Hackensack Meridian Health
08.2022 - 04.2024
Centralized Scheduler
RWJBarnabas Corporate Services
01.2022 - 08.2022
Lead Certified Home Health Aide
Serenity Hospice
03.2014 - 10.2021