Tiffany Levine
Simpsonville,SC
Summary
Experienced Inbound Operations Manager with over three years of proven expertise in managing high-volume inbound logistics and warehouse operations at a leading retail corporation. Skilled in optimizing workflows, reducing costs, and improving overall efficiency in fast-paced environments. Strong leader with a track record of developing high-performing teams and consistently achieving operational excellence. A leader that put safety, quality performance first with a certify background of nursing that back my safety mindset.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
TTI Floor Care
05.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Trained and guided team members to maintain high productivity and performance metrics.
Certified Nursing Aide
Via Health Home Care
08.2023 - 05.2024
- Enhanced operational efficiency by standardizing patient care procedures, reducing average patient handling time by 15%.
- Spearheaded a team initiative to improve patient data accuracy, resulting in a 20% increase in data reliability.
- Implemented new inventory management protocols that reduced waste by 25% and improved supply availability for critical care procedures.
- Led a quality assurance initiative that resulted in a 30% improvement in compliance with healthcare standards and patient satisfaction scores.
- Educated patients about disease processes, treatment options and self-care techniques.
- Conducted health assessments utilizing the nursing process of assessment, diagnosis, planning, implementation and evaluation.
- Facilitated communication between members of the healthcare team by attending interdisciplinary meetings.
Customer Service Representative
TD Bank
07.2022 - 08.2023
- Managed a high volume of inbound calls and emails, consistently maintaining top-tier customer satisfaction ratings.
- Implemented a new CRM strategy, which improved customer retention rates by 10% within the first year.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
Certified Nursing Aide
Homestead Hospice
10.2018 - 01.2022
- Delivered compassionate care while streamlining documentation processes, boosting the accuracy of medical records.
- Trained new aides in compliance and patient care standards, ensuring adherence to healthcare regulations.
- Measured and recorded vital signs including temperature, pulse rate and blood pressure.
- Assisted nurses with administering medications after verifying accuracy of orders from physicians or pharmacists.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Inbound Manager
Wal-Mart Distribution Center
12.2016 - 03.2020
- Directed daily operations of the inbound logistics department, overseeing the processing of an average of 65,000 units per day.
- Implemented strategic process improvements that increased efficiency by 25%, reduced processing time, and cut costs by 15% annually.
- Led a team of 50+ employees, including supervisors and staff, fostering a collaborative environment that improved team productivity and morale.
- Coordinated with supply chain, distribution, and retail operations to ensure seamless flow of goods to the sales floor, achieving a 98% on-time delivery rate.
- Managed vendor relationships, negotiating contracts that resulted in a 10% reduction in inbound shipping costs.
- Utilized data analytics to monitor performance metrics, identify bottlenecks, and implement corrective actions, leading to a continuous improvement in operations.
- Developed training programs for new hires and ongoing professional development for all staff, significantly reducing turnover and enhancing operational capabilities.
Inbound Manager
Walmart
02.2012 - 10.2015
- Led the inbound operations at a high-volume distribution center, overseeing the receipt, storage, and inventory management of goods.
- Enhanced process efficiencies by implementing automated sorting systems and training staff on new technologies, increasing throughput by 30%.
- Developed and enforced safety protocols, resulting in a 40% decrease in workplace incidents during the tenure.
- Oversaw daily operations of the Inbound department, leading a team of 15 to achieve best-in-class service metrics for all BU.
- Managed relationships with third-party logistics providers to ensure efficient movement of goods from one location to another.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Implemented and planned warehouse safety and security programs and activities.
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
Education
High School Diploma -
Nova Scotia Community College
Stellarton, Nova Scotia05-2016
Skills
- Operations Management
- Team Leadership & Training
- Process Improvement
- Strategic Planning
- Customer Relationship Management
- Conflict Resolution
- Data-Driven Decision Making
- Shipping and receiving
- Logistics and Supply Chain Management
- Operations Optimization
- Data Analysis and Performance Metrics
- Inventory Control
- Cost Reduction and Budget Management
Certification
- Certified Nursing Aide
Northshore Career Training, Ronkonkoma, New York | February 2016 - March 2016
Timeline
Operations Manager
TTI Floor Care
05.2024 - Current
Certified Nursing Aide
Via Health Home Care
08.2023 - 05.2024
Customer Service Representative
TD Bank
07.2022 - 08.2023
Certified Nursing Aide
Homestead Hospice
10.2018 - 01.2022
Inbound Manager
Wal-Mart Distribution Center
12.2016 - 03.2020
Inbound Manager
Walmart
02.2012 - 10.2015
- Certified Nursing Aide
Northshore Career Training, Ronkonkoma, New York | February 2016 - March 2016
High School Diploma -
Nova Scotia Community College
Similar Profiles
Merrie MorrowMerrie Morrow
Art Department at TTI Floor CareArt Department at TTI Floor Care
MAUREEN BARILEMAUREEN BARILE
Sourcing Manager at TTI Floor Care North AmericaSourcing Manager at TTI Floor Care North America
Lauren JensenLauren Jensen
Production Coordinator at TTI Floor CareProduction Coordinator at TTI Floor Care