Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Lien

Chino Hills,CA

Summary

Personable and dedicated customer service representative with 10+ years of experience. Skilled in data entry, organizing documentation, and client relations. Proven ability to manage multiple tasks and maintain smooth daily operations in a high-paced office environment. Looking to apply my strong customer service background and communication skills to the Office Technician role at Chino Valley Fire District.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Unipac Shipping
Pomona, California
09.2024 - Current
  • Assist customers with their questions on shipping inquiries and delivery statuses by providing knowledgeable, friendly service.
  • Perform careful data entry, document preparation, file creation, billing, and invoicing, while answering emails and calls.
  • Ensure all shipments are going smoothly by extracting data from the system, and communicating any pending tasks across departments.
  • Distribute the correct forms, and collect necessary information to onboard new customers and vendors.
  • Check that the correct documents and full payments are received and in order for each shipment.

Customer Service Representative

De Well Container Shipping
Bell, CA
07.2021 - 09.2024
  • Updated customers on any pending items, and the status of their incoming shipments.
  • Managed daily operations of high-volume customer accounts.
  • Trained new hires to the customer service team on work procedures and tasks.

Customer Service Representative

OEC Group
Cerritos, California
05.2018 - 06.2021
  • Served as the main point of contact for the company's top VIP client.
  • Arranged and held meetings discussing new SOPs across departments.
  • Maintained a daily Excel spreadsheet for the client's bookings and updates.

Education

Bachelor of Arts - Psychology

University of California, Riverside
Riverside, CA
06-2014

Skills

  • Interpersonal communication
  • Attention to detail
  • Time management
  • Microsoft Word, Excel, PowerPoint, Outlook
  • Customer service
  • Computer literacy

Timeline

Customer Service Representative

Unipac Shipping
09.2024 - Current

Customer Service Representative

De Well Container Shipping
07.2021 - 09.2024

Customer Service Representative

OEC Group
05.2018 - 06.2021

Bachelor of Arts - Psychology

University of California, Riverside
Tiffany Lien