Summary
Overview
Work History
Education
Skills
Certification
CPR/First Aid Certified
Timeline
Generic

Tiffany Lovell

San Jose,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results whilst maintaining timelines, increasing team morale and productivity.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

Metabolic Psychiatry Program (CEO, Dr. Sethi).
02.2021 - 02.2024
  • As Dr. Sethis administrative, executive, and managerial assistant at Dr. Sethis' founding Metabolic Psychiatry Clinical Program, I managed a high call volume, multitasking, and shifting from phone calls, meeting sit-ins, working with vendors, Professors, and patients, recording client trial data in Excel, creating power points, and charts exhibiting client data.
  • Managed high call volume, between 15-35 calls daily, while maintaining a courteous and professional demeanor, whilst creating zoom conference calls, answering emails, and being the voice for Dr. Sethi and her program, and organization.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in trial data, policies or procedures,, recruiting new clients for clinical trials, while ensuring consistency in delivering accurate information to customers.

Social Media Coordinator

Citrus Lane, (CMO Terra Terwilliger)
05.2017 - 03.2020
  • Created social media content with consistent content and tone, setting brand expectations in a small start-up company environment flow.
  • Enhanced online engagement with the creation of compelling content for various platforms, designs, and consultation guides.
  • Created shareable content that resonated with followers, driving increased engagement rates and audience growth, while in the development stages of a subscription-based model.
  • Strengthened brand identity with consistent messaging, tone, and visual elements across all posts, whilst working directly under COO, and CMO.

Start-Up Consultant

Citrus Lane
01.2016 - 03.2020
  • Delivered exceptional results in a variety of industries, demonstrating versatility and adaptability as a Start-Up Consultant.
  • Optimized client operations by identifying areas of improvement and recommending actionable solutions for long-term success.
  • Enhanced company reputation by consistently delivering high-quality services, attracting new clients through referrals and word-of-mouth marketing.
  • Established strong relationships with key stakeholders, fostering trust and open communication throughout the consultation process working and contacting over 20-40 different tasks, phone calls, and emails daily.

Education

MBA - Business Administration

University of Phoenix
Tempe, AZ
11.2011

Bachelor of Arts - Communications

Notre Dame De Namur University
Belmont, CA
05.2007

Skills

  • Customer Service
  • Good communication skills
  • Customer Relations
  • High Call Volume
  • Highly Effective and Productive
  • Awarded with Strengthening Team Morale
  • Microsoft Office Proficient
  • Types 60 WPM
  • High Multitasking Skills

Certification

CPR/First Aid Certification

CPR/First Aid Certified

Specialized and certified for over 10 years in Infant and Adult CPR/FIrst Aid.

Timeline

Customer Service Specialist

Metabolic Psychiatry Program (CEO, Dr. Sethi).
02.2021 - 02.2024

Social Media Coordinator

Citrus Lane, (CMO Terra Terwilliger)
05.2017 - 03.2020

Start-Up Consultant

Citrus Lane
01.2016 - 03.2020

MBA - Business Administration

University of Phoenix

Bachelor of Arts - Communications

Notre Dame De Namur University

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Tiffany Lovell