Tiffany Lynch
The Bronx,NY
Summary
Seasoned Surgical Coordinator with knowledge of all aspects of surgical scheduling and coordination. With a strong background in healthcare administration, demonstrate competence in managing patient appointments, preparing patients for surgery, and coordinating with medical staff. Known for exceptional organizational skills and ability to work under pressure while maintaining high levels of accuracy and efficiency. Have made significant contributions by improving operational workflow in previous roles.
Overview
10
10
years of professional experience
Work History
Surgical Coordinator
University of Colorado Hospital
10.2022 - Current
- Schedules inpatient and outpatient surgical appointment times using computerized scheduling programs
- (EPIC)
- Maintain and establish performance levels as set by the department monthly
- Coordinate with physicians and other healthcare team members to ensure availability of facilities, surgeon, staff and equipment
- Communicate with patients and/or their families to provide necessary pre-procedure instructions and to confirm appointments
- Performs insurance verification and/or pre-authorizations as necessary
- Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision
- Work in a fast-paced environment and take appropriate action when needed to ensure the best patient care
- Contact coordinator between our University and Children's hospital for all dual/transitioning patient accounts for surgery
Behavioral Health Access Counselor
BRAVE Health
01.2021 - 10.2022
- Willingness to work in partnership with the client to achieve goals
- Working with adolescents and families in need of mental health by being their first of contact with getting connected with mental health services
- Knowledge of mental health and/or substance abuse diagnosis and medications
- Ability to utilize comprehensive assessments
- Timely and quality documentation; experience with EHR and Sales forces
- Adaptable to technology, including telehealth software and Athena
- Awareness of and compliance with HIPAA and 42 CFR Part 2
Administrative Assistant
MIKE ERDMAN TOYOTA
12.2015 - 06.2021
- Point liaison for all Sales and Service professions
- Guide and Direct visitors to correct destinations within our visitors' complex
- Maintain and record all employee locations both on and off property
- Organize and Update companywide department directories and maintain attendance for company employees
- Uphold and enforce all company safety procedures and security; maintain and monitoring all logbook and issued visitor badges for guest
- Posts customer payments by recording cash, checks, and credit card transactions
- Posts revenue reports and spreadsheets, processing Data entering transactions form, clearing and accounting for all lock box and local deposits
- Update account receivables and totaling unpaid invoices for processing
Radiology Outpatient Coordinator
Advent Health Orlando
06.2015 - 01.2021
- Cross trained assistant/department liaison for Integrated Health Services (IHS) department: Outpatient Scheduling, Lab Client Services, Rehab Scheduling and Patient Access Insurance
- Maintain and establish performance levels as set by the department monthly
- Schedule and take calls from both patients and physician offices while scheduling patients through faxes requisitions received in the department
- Schedule for radiology, pain management, and sports medicine and rehabilitation
- Coordinate and schedule referrals to other healthcare providers and services i.e
- Transports for hospital locations outside of our network due to patient care need
- Create patient accounts and schedule appointments for patients striving to minimize patient and physician inconvenience through accurate and comprehensive collection of information
- Enter accurate information in scheduling systems with minimal errors, validate updates and/or correct errors/mistakes from in system to expedite patient care
- Carefully and courteously handle customer interaction in a way that preserves customer confidence in Advent Health and its ancillary services
- Report on errors/mistakes found in system to promote education, coaching, and training opportunities of others where appropriate
- Process prescription orders, internet requests, and faxes from Physician offices
Education
Bachelors of Science - Social Work
Florida Southern College
Lakeland, FL01.2013
Bachelor of Science - Criminology
Florida Southern College
Lakeland, FL01.2013
Skills
- 80WPM
- HIPAA and BLS certified
- Experience with administrative software: Cerner, EPIC, Vyne, Athena, and Charger Viewer
- Excellent verbal and written communication
- Document Management
- Proficiency in Microsoft Office Suite
- Knowledge of office management system and procedures
- Excellent time management skills
- Ability to prioritize work
- Strong organization skills
- Ability to multi-task
- Dependable
- Flexible
- Outstanding customer service
- Interpersonal skills
- Organizational skills
- Data entry
- Great attention to detail
- Problem-solving skills
Leadership Experience
- Contact coordinator and liaison for patient order requisitions and referrals system building in Epic along with IT.
- Cross Trainer for Lab Client Services, Rehab Scheduling and Patient Access Insurance.
- 1 of 6 Pilot program members for Advent Health's Nationwide Hotline for VirusHQ-COVID-19.
- Volunteer for COVID-19 Lab Specimen Processing at Advent Health Orlando.
- Boys and Girls Club Mentor.
- Association of Campus Entertainment- President/ Vice President- 05/01/11-05/01/13.
- Student Government Association: Vice President of Student Affairs 05/01/11-05/01/13.
- Providing executive-level leadership and vision in the administration of a comprehensive range of services, policies and procedures related to student affair Programming, planning and budget.
Timeline
Surgical Coordinator
University of Colorado Hospital
10.2022 - Current
Behavioral Health Access Counselor
BRAVE Health
01.2021 - 10.2022
Administrative Assistant
MIKE ERDMAN TOYOTA
12.2015 - 06.2021
Radiology Outpatient Coordinator
Advent Health Orlando
06.2015 - 01.2021
Bachelors of Science - Social Work
Florida Southern College
Bachelor of Science - Criminology
Florida Southern College