Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Mafilou

Baytowbn

Summary

Dynamic General Manager with a proven track record at Sonics Drive In, excelling in operations management and leadership. Expert in training and development, I foster high-performing teams and enhance customer loyalty. Successfully implemented strategies that boosted sales and profitability while maintaining strong relationships with clients and vendors.

Overview

28
28
years of professional experience

Work History

General Manager

Sonics Drive In
05.2009 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

Shift Manager

Burger King
03.1997 - 11.2008
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Education

Ross S Sterling
Baytown, TX

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Relationship building
  • Training and development
  • Inventory control
  • Customer relationship management
  • Administrative skills
  • Consistently meet goals

Timeline

General Manager

Sonics Drive In
05.2009 - Current

Shift Manager

Burger King
03.1997 - 11.2008

Ross S Sterling

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