Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Martinez

Vacaville,CA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

23
23
years of professional experience

Work History

Customer Service Agent

United Airlines
09.2023 - Current
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Case Records Analyst

Department Of Corrections
08.2008 - 08.2023
  • Ensured data accuracy with thorough quality control measures, reducing errors in records management.
  • Optimized search functionality within databases, expediting retrieval of critical information when needed.
  • Collaborated with cross-functional teams to develop comprehensive records management strategies and policies.
  • Developed customized reports for stakeholders based on specific data needs, supporting informed decision-making processes.

Teleservice Representative

Kaiser
09.2001 - 08.2008
  • Troubleshot Product or Service problems, applying advanced understanding of offerings.
  • Boosted service quality with thorough knowledge of company products, services, and policies.
  • Streamlined call handling processes for improved response times and increased productivity.
  • Minimized escalations by identifying and addressing client needs.

Education

Ridgeway High School
Santa Rosa, Ca

Skills

  • Customer Service
  • Problem Resolution
  • Outstanding communication skills
  • Call center experience
  • Customer Complaint Resolution
  • Customer Relations
  • Complaint Handling
  • Service-oriented self-starter

Timeline

Customer Service Agent

United Airlines
09.2023 - Current

Case Records Analyst

Department Of Corrections
08.2008 - 08.2023

Teleservice Representative

Kaiser
09.2001 - 08.2008

Ridgeway High School

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Tiffany Martinez