Tiffany Matthews
Tomball
Summary
Dynamic professional with extensive experience in office administration and customer support, notably at BakerRipley. Proven track record in data entry and insurance verification, ensuring high accuracy and efficiency. Skilled in Microsoft Office Suite and adept at managing confidential records while fostering strong client relationships. Committed to delivering exceptional results in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Full-Time Caregiver (Family Medical Leave)
01.2025 - 07.2025
- Provided full-time care for immediate family member recovering from major heart surgery.
- Managed medications, medical appointments, and home care support.
- Maintained detailed schedules, documentation, and daily routines while balancing family needs.
- Demonstrated strong emotional resilience, time management, and compassion.
Lead Intake Eligibility Specialist
BakerRipley – CCS
12.2022 - 12.2024
- Provided administrative and customer service support to clients and providers.
- Reviewed and processed eligibility documents with high accuracy.
- Entered data into TWIST and FACS systems efficiently.
- Maintained confidential client records and resolved inquiries professionally.
Patient Access Representative
UT Health East Texas
03.2022 - 10.2022
- Registered patients and verified insurance coverage.
- Scheduled appointments and handled co-pay collections.
- Answered phones, routed messages, and supported front desk operations.
- Reconciled daily transactions and assisted with general office tasks.
Administrative Assistant
B&C Construction
07.2017 - 08.2021
- Assisted in preparing contracts and scheduling client jobs.
- Managed daily time sheets, data entry, and project follow-ups.
- Processed A/P, A/R, and company payroll.
- Handled inbound communications and provided office support to the owner.
Office Manager
Crowdaddy Transport LLC
09.2007 - 05.2017
- Supervised office and transportation staff; handled hiring and HR files.
- Managed payroll through ADP and maintained employee records.
- Coordinated transportation logistics and ensured timely client communication.
- Maintained accounts payable/receivable and confidential business data.
Education
Bachelor of Science - Psychology
Sam Houston State University
Huntsville, TX08.2007
MBA - Strategic HR Management
Grand Canyon University
Phoenix, AZSkills
- Office administration and support
- Scheduling and correspondence management
- Customer support expertise
- Document organization and management
- Data entry and payroll administration
- Insurance verification and billing
- Microsoft Office Suite
- QuickBooks and SharePoint
- Epic and ADP systems
Accomplishments
Promoted to Lead Intake Eligibility Specialist within six months of employment. Successfully trained a team on multiple facets of processing cases.
Personal Information
Timeline
Full-Time Caregiver (Family Medical Leave)
01.2025 - 07.2025
Lead Intake Eligibility Specialist
BakerRipley – CCS
12.2022 - 12.2024
Patient Access Representative
UT Health East Texas
03.2022 - 10.2022
Administrative Assistant
B&C Construction
07.2017 - 08.2021
Office Manager
Crowdaddy Transport LLC
09.2007 - 05.2017
Bachelor of Science - Psychology
Sam Houston State University
MBA - Strategic HR Management
Grand Canyon University