Tiffany McCollum
Hartford,CT
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Patient Service Liaison
Hartford Healthcare Medical Group
Hartford, Connecticut
05.2023 - Current
- supports patients in their scheduling needs via inbound call
- Scheduling, canceling, rescheduling, patient registration and documenting in accordance with patient privacy and safety standards
- Processing requests for patient's medication refills
Assistant Manager
Arethusa Farms Dairy Cafe'
West Hartford, CT
07.2020 - 09.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Banquet Manager
Delamar West Hartford
West Hartford, CT
04.2017 - 03.2020
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Interpreted instructions to schedule and set up events to client specifications.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Supervised and mentored kitchen and serving staff.
Patient Care Assistant
Handz-On LLC
Hartford, CT
06.2015 - 02.2020
- Completed household management tasks for clients within private home settings.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Certified Nursing Assistant
Hebrew Heathcare And Rehabilitation Center
West Hartford, CT
10.2009 - 05.2014
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
Certified Nurses Aide Certificate
Capital Community College
Hartford, CT12.2009
High School Diploma -
Hartford Adult Education
Hartford, CT06.2000
Skills
- Property Tours
- Project Proposals
- Product and Service Knowledge
- Recruiting and Interviewing
- Scheduling and Coordinating
- Behavior Redirection
- Caregiver Relations
- Patient Needs Assessment
- Nursing Care Plans
- Epic 20 software
Timeline
Patient Service Liaison
Hartford Healthcare Medical Group
05.2023 - Current
Assistant Manager
Arethusa Farms Dairy Cafe'
07.2020 - 09.2022
Banquet Manager
Delamar West Hartford
04.2017 - 03.2020
Patient Care Assistant
Handz-On LLC
06.2015 - 02.2020
Certified Nursing Assistant
Hebrew Heathcare And Rehabilitation Center
10.2009 - 05.2014
Certified Nurses Aide Certificate
Capital Community College
High School Diploma -
Hartford Adult Education
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