Tiffany McCoy
Katy,TX
Summary
To obtain a position with a company that will allow acquired education, customer service and service industry experience while offering growth by performance.
Overview
22
22
years of professional experience
Work History
Sales Associate
World Market
Southlake, TX
11.2023 - 03.2025
- Provided positive first impressions to welcome existing, new, and potential customers.
- Ensured accurate and expedient handling of register operations.
- Enhanced operational efficiency to reduce wait times for customers during busiest hours.
- Managed 50+ conflict resolutions with dissatisfied customers.
- Handled 50+ customer transactions for returns and refunds in alignment with company policies.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively that enticed shoppers to make purchases.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Assisted in training new staff members on company policies, product information, and sales techniques.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Sales Associate
At Home
Keller, TX
06.2017 - 11.2017
- Exceptional communication skills-Answered 50+ phone-based customer service questions regarding sizing, accessories and proper care for merchandise.
- Experience working under pressure
- Experience handling disputes with minimal supervision
- Increased sales by offering advice on purchases and promoting additional products.
- Special Project Team-Utilized Interior Decorator skills to collaborate with visual merchandising team in creating retail product/promotional aisle displays.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped 50+ customers locate products and checked store system for merchandise availability at other sites
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Environmental Scientist-(RCRA)
Environmental Protection Agency
Dallas , TX
08.2003 - 12.2012
- Exceptional communication skills: Served as subject matter expert (SME) via email, phone and in person on environmental regulations, policies and environmental remediation.
- Special Project Team: Selected to collaborate with several other environmental team members and outside companies to achieve target results as it related to Hurricane Katrina Relief Support
- Worked in collaboration with EPA legal department to discuss and finalize settlement negotiations and preparations for administrative hearings or judicial trials.
- Gathered environmental data from 15-20 onsite facilities detailing rules and regulations as it applied to (RCRA) Resource Conservation and Recovery Act.
- Conducted hazardous waste inspections in 4 states: Texas, Oklahoma, New Mexico, and Arkansas.
- Prepared/interpreted scientific reports and presentations based on findings to management/legal team to determine whether contamination existed in accordance with environmental laws.
- Scheduled in person meetings with facilities and EPA legal department to discuss penalty findings.
- Basic knowledge of MS Office Suite and Internet Explorer
Education
Bachelor of Science - Environmental Health And Health Sciences
Texas Southern University
Houston, TX08.2003
Skills
- Proficient in Microsoft Office, Excel, Word, and Internet Explorer
- Proficient at handling a variety of tasks or assignments effectively with minimal supervision
- Excellent in organizational and time management skills
- Can work under pressure while maintaining energy and enthusiasm in fast-paced environment
- Exceptional communication skills
- Problem-solving skills
- Conflict resolution
- Flexible and adaptable
- Go getter
- Typing skills-58-60 words per minute
- Active listening
- Can carry out day-to-day duties accurately and efficiently
- Organization and Time Management
- CTM Certified Toastmaster
- Customer Service
Additional Information
•American Pharmaceuticals-CPhT
6/2002-8/2003
•Drug Emporium-CPhT
4/2001-6/2002
•MHMRA-CPhT
5/1999-4/2001
My degree falls under the College of Pharmacy and Health Sciences.
Accomplishments
I am currently studying Spanish.
Timeline
Sales Associate
World Market
11.2023 - 03.2025
Sales Associate
At Home
06.2017 - 11.2017
Environmental Scientist-(RCRA)
Environmental Protection Agency
08.2003 - 12.2012
Bachelor of Science - Environmental Health And Health Sciences
Texas Southern University