TIFFANY MCCULLOUGH
Davenport
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
18
18
years of professional experience
Work History
Billing Specialist / Residential Service Scheduler
Tri-City Electric Co.
Davenport, IA
09.2021 - Current
- Processed billing invoices accurately and efficiently, ensuring timely payment from clients.
- Reconciled billing discrepancies by analyzing account records and collaborating with internal teams.
- Managed accounts receivable, maintaining accurate financial records and customer account information.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Developed strategies to streamline billing workflows, resulting in reduced processing time and improved efficiency.
- Coordinated service schedules to optimize technician efficiency and customer satisfaction.
- Managed appointment confirmations, ensuring timely communication with clients and service teams.
- Managed high-volume call traffic with efficiency and professionalism.
- Managed a high volume of inbound calls while accurately documenting interactions in the company database.
Administrative Assistant
MercyOne Genesis
Davenport, IA
03.2020 - 09.2021
- Coordinated schedules and scheduling templates for over 30 physicians.
- Pays office bills.
- Maintained payroll timecards for over 50 employees.
- Manage excel sheets for a wide range of information.
- Managed inventory and ordered necessary office supplies to ensure smooth operations.
- Manage and reconcile own company credit card.
- Generated various reports to support office operations.
- Responsible for ordering daily catering for the physicians.
- Manage and input information for patients and physician applying for their Federal Aviation Administration flight license.
- Organized and filed physician licenses and certifications for easy retrieval. and certifications.
- Communicate with outside offices about physicians shadowing monthly.
- Attend level two leadership classes.
- Coordinated scheduling and communication for executive meetings and departmental activities.
- Streamlined office procedures to enhance efficiency and improve workflow management.
- Managed correspondence, ensuring timely responses and organized filing systems.
Department Secretary
MercyOne Genesis
Davenport, IA
04.2019 - 03.2020
- Point of contact for nurse practitioner students needing a preceptor.
- Pays office bills.
- Managed schedules for over 30 physicians, ensuring optimal appointment flow.
- Manage and reconcile own company credit card. Review and accept new patient applications.
- Maintained payroll timecards for over 50 employees, ensuring accurate and timely processing.
- Manage excel sheets for a wide range of information.
- Orders office supplies.
- Approves or denies request for time off.
- Trained new front office staff members.
- Provided support to supervisors on various tasks.
- Helped build and train company employees on new computer system.
- Attended level one leadership.
- Created event committee focused on enhancing employee morale through organized activities.
- Coordinated office operations, ensuring efficient workflow and communication across departments.
- Managed scheduling for executive meetings, optimizing time allocation and resource availability.
- Developed and maintained filing systems, enhancing document retrieval and organization efficiency.
Office Receptionist
MercyOne Genesis
Davenport, IA
08.2016 - 04.2019
- Checked in incoming patients for appointments, ensuring accurate record-keeping.
- Checked out patients who were leaving.
- Rescheduled patient appointments to optimize scheduling and reduce wait times.
- Sorted and prioritized incoming calls to ensure timely responses.
- Greeted patients and provided them with information and assistance.
- Assisted supervisor with tasks related to billing and coding.
- Scanned medical records to charts.
- Completed requests for medical records.
- Front office lead and responsible for training new employees.
- Managed multi-line phone system to efficiently route calls and handle inquiries.
- Maintained organized front desk operations, ensuring a welcoming environment for visitors.
- Scheduled appointments and meetings, coordinating with multiple departments to ensure availability.
Certified Nursing Assistant
Good Samaritan Society
Davenport, IA
12.2014 - 04.2016
- Supported patient recovery post-surgery through attentive care and monitoring.
- Performed all tasks with a patient centered focus while seeking opportunities for improvement of processes and treatments.
- Delivered compassionate behavioral and emotional support for patients with dementia and Alzheimer’s, enhancing their comfort and wellbeing.
- Administered nursing care aligned with resident care policies, ensuring compliance and quality standards.
- Worked as part of a team to ensure proper care of body mechanics and safety of patient.
- Delivered high-level patient care during peak workload periods.
- Assisted in daily living activities to enhance patient comfort and well-being.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained accurate patient records, ensuring compliance with healthcare regulations.
Night Manager
Chick-fil-a
Davenport, IA
10.2008 - 09.2015
- Greeted and welcomed customers into the store.
- Took customers’ orders.
- Provided customers with correct orders.
- Addressed and resolved customer concerns from customers and employees.
- Handled large amounts of cash.
- Entered nightly funds into safe and computer system.
- Entered in payroll.
- Made weekly work schedule for 20-40 team members.
- Developed daily task assignments for team members to ensure efficient operations.
- Maintained strong relationships with customers, employees, and leaders.
- Participated in leadership training to strengthen management skills and support team development.
- Planned company events.
- Supervised nightly operations, ensuring compliance with health and safety standards.
- Trained and mentored staff, promoting a culture of excellence and teamwork.
- Managed inventory levels, optimizing stock replenishment processes for efficiency.
Education
High School Diploma -
Davenport North High School
Davenport01-2011
Associate of Arts - Accounting And Business Management
Scott Community College
Bettendorf, IA06-2022
Skills
- RAPID LEARNER
- CUSTOMER SERVICE
- COMPUTER SKILLS
- PROBLEM-SOLVING
- TIME MANAGEMENT
- QUICK LEARNER
- LEADERSHIP SKILLS
- INTERPERSONAL SKILLS
- COMMUNICATION
- TRANSFERABLE SKILLS
Timeline
Billing Specialist / Residential Service Scheduler
Tri-City Electric Co.
09.2021 - Current
Administrative Assistant
MercyOne Genesis
03.2020 - 09.2021
Department Secretary
MercyOne Genesis
04.2019 - 03.2020
Office Receptionist
MercyOne Genesis
08.2016 - 04.2019
Certified Nursing Assistant
Good Samaritan Society
12.2014 - 04.2016
Night Manager
Chick-fil-a
10.2008 - 09.2015
High School Diploma -
Davenport North High School
Associate of Arts - Accounting And Business Management
Scott Community College