Tiffany McElroy
PARMA,MI
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Electric Dispatcher
Consumers Energy
04.2022 - Current
- Continuously monitor multiple systems and applications for emergencies, public safety concerns, and customer demand work
- Dispatch emergency work including outage restoration for electric
- Perform workload management
- Review customer committed work
- Resolve field employee issues and questions
- Reschedule orders
- Perform employee call outs
- Create damage notifications
- Understand and follow Company-established procedures for safety, work methods, and dispatching
- Talk on the phone or two-way radio; use a computer and manage multiple applications for up to 8 hours or more per day; follow and provide written and oral work instructions; type, write and take notes; be able to use standard office equipment; be able to multitask (work on multiple tasks at once); communicate clearly with customers, contractors, employees, and outside agencies; stay calm and composed in high pressure situations or emergencies
- Maintain on-call support for work management centers
- FERC certified
- Work With SAP, ADMS, OMS, GIS systems
- Distribution Authority for Switching orders Writing and approving Switching orders.
Gas Dispatcher
Consumers Energy
01.2021 - 04.2022
- Dispatch emergency work
- Perform workload management
- Review customer committed work
- Resolve field employee issues and questions
- Call customers for commitment work
- Reschedule orders
- Perform employee call outs
- Create damage notifaction
- Continuously monitor multiple systems and applications for emergencies, public safety concerns, and customer demand work
- Work with SAP to create orders
- Working on expert levels with service suite and My Geo Tab
- Creating Miss Dig Tickets for emergency work
Bus Driver and Office Admin
Western School District
08.2018 - 01.2021
- Responsible for over 73 plus students to and from school, as well as clerical support to the High School Principle and assigned staff
- Accountable for maintaining order among students to ensure safety, on 73 plus of road miles daily
- Responsible for regular maintenance on vehicle, including daily validation of geers, brakes, and safety equipment is in working order
- Coordinate any needed repairs for vehicle with maintenance, if needed
- High accountability to following safety rules and traffic regulations to ensure safety of students and public
- Responsible for inventory of office supplies and equipment
- Prepare and distribute mail internally
Night Shift Dispatcher
Advance Employment
06.2020 - 11.2020
- Accountable for all nightly dispatch actives that impact the Michigan area, Strong relationship and collaboration with both external customers as well as internal staff and management
- Receive emergency and non-emergency calls through Dispatch Operations, involving public and employee safety
- Prepare and record emergency calls and information in Excel and Microsoft systems
- Responsible for dispatching up to 130 personnel, per night, for field resources on emergency and non-emergency calls
- Scheduling to meet customer commitments
- Communicate actives with outside agencies, such as Mi Paving, Reith Riley, Cadillac, serval other paving companies
- Assist training of co-workers for cross training
- Technical experience in SAP and Dispatching Software
- UNION working agreement knowledge with the local UAW and MEAU Association
- Responsible for Daily and Weekly reporting using Microsoft Office tools
- Communicate with customers, both internal and external, daily
- Experienced with two-way radio communications
Bus Driver
Marshall Public Schools
09.2016 - 08.2018
- Responsible for over 73 plus students on-times schedules to and from school
- Accountable for maintaining order among students to ensure safety, on 73 plus of road miles daily
- Responsible for regular maintenance on vehicle, including daily validation of geers, brakes, and safety equipment is in working order
- Coordinate any needed repairs for vehicle with maintenance, if needed
- High accountability to following safety rules and traffic regulations to ensure safety of students and public
Material Handler
Dawn Foods
01.2015 - 09.2016
- Responsible for inventory Management of internal stock
- Responsible to scan and search inventory with SAP, managing inventory utilizing SAP
- Coordination of inventory control of stock by maintaining physical counts of stock
- Examine and inspection of stock items for wear or defects, mark inventory utilizing tags, tamps, electric marking tools or other labeling equipment
Ambassador, Amazon
09.2013 - 09.2014
Education
Vocational Trade - Medical Assistant
Career Quest Learning Center
Lansing, MI02.2008
GED -
Western High School
Parma, MI12.2007
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- ADMS, OMS, GIS, SAP Softwear
- FERC certified
Certification
- 4 years SAP experience
- Experience with Microsoft Office, including Word, Excel (5 plus years)
- Two-way radio training
- Up to date and current with all internal dispatching training programs
- CDL-Class B with Air brake Certification
Timeline
Electric Dispatcher
Consumers Energy
04.2022 - Current
Gas Dispatcher
Consumers Energy
01.2021 - 04.2022
Night Shift Dispatcher
Advance Employment
06.2020 - 11.2020
Bus Driver and Office Admin
Western School District
08.2018 - 01.2021
Bus Driver
Marshall Public Schools
09.2016 - 08.2018
Material Handler
Dawn Foods
01.2015 - 09.2016
Ambassador, Amazon
09.2013 - 09.2014
Vocational Trade - Medical Assistant
Career Quest Learning Center
GED -
Western High School
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