Tiffany McIntosh
Elgin,United States (+1)
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Manager
Comanche Nation Youth Services
01.2019 - Current
- Oversaw daily office operations to ensure efficiency and compliance with organizational policies.
- Managed scheduling and coordination of meetings, events, and training sessions for staff and youth programs.
- Developed and maintained filing systems to enhance document retrieval and information sharing across departments.
- Trained and mentored new administrative staff on office procedures, software tools, and customer service protocols.
- Collaborated with leadership to identify operational challenges and devise strategic solutions for program enhancement.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Guided clients through application processes for various assistance programs.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
Administrative Assistant
Comanche Nation Home Improvement
11.2016 - 01.2019
- Coordinated administrative tasks to support operational efficiency and improve workflow processes.
- Managed scheduling and correspondence, ensuring timely communication across departments.
- Developed and maintained filing systems for efficient document retrieval and compliance adherence.
- Assisted in budget tracking and expense reporting, enhancing financial accuracy and accountability.
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Administrative Assistant
Comanche Nation Student Services
11.2013 - 11.2016
- Oversaw inventory management for office supplies, maintaining optimal stock levels to support daily operations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Support Technician
Comanche Nation Angels Program
11.2012 - 11.2013
- Conducted regular inspections to identify potential hazards, enhancing safety standards throughout the property.
- Maintained a clean, safe, and well-organized client environment.
- Assisted disabled clients to support independence and well-being.
Education
No Degree - Undecided
Cameron University
Lawton, OK05-2028
No Degree - Medical Office Professional
Great Plains Technology Center
Lawton, OK05-2015
No Degree - Certified Nurses Aide
Great Plains Technology Center
Lawton, OK05-2014
High School Diploma -
Eisenhower High School
Lawton, OK05-2009
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Relationship building
Certification
CPR Certified
Certified Nurses Aide
Certified Medical Office Professional
Timeline
Office Manager
Comanche Nation Youth Services
01.2019 - Current
Administrative Assistant
Comanche Nation Home Improvement
11.2016 - 01.2019
Administrative Assistant
Comanche Nation Student Services
11.2013 - 11.2016
Support Technician
Comanche Nation Angels Program
11.2012 - 11.2013
No Degree - Undecided
Cameron University
No Degree - Medical Office Professional
Great Plains Technology Center
No Degree - Certified Nurses Aide
Great Plains Technology Center
High School Diploma -
Eisenhower High School