Tiffany Medina
Las Vegas
Summary
Dynamic HR Recruiter with over 5 years of experience driving talent acquisition for premium global concierge and tech-driven service platforms. Expert in sourcing the high-caliber, empathetic professionals needed to turn member 'dreaming into doing' while consistently elevating Net Promoter Scores (NPS) for elite corporate partners. Adept at full-cycle recruitment across lifestyle and digital product teams, maintaining the rigorous trust, discretion, and operational excellence required to scale the world’s leading lifestyle management platform.
Overview
14
14
years of professional experience
Work History
Security Director
Allied Universal
Las Vegas
02.2020 - Current
- Direct security initiatives and strategies for various Howard Hughes Center business units and brands ensuring security measures are aligned with and support the Company’s business objectives
- Contracted hours fulfilled with supporting documents, Proof of patrol routes, coverage, and frequency, Incident Reporting, and Property Condition Reports.
- Provided full time support on-site to Tenants, Guests, and to the Client.
- Performed Human Resources duty to implement all hiring, training, scheduling and management of employees. Providing all tools necessary to employees, to successfully approach their daily tasks.
- Coordinated training programs for staff on emergency response protocols.
- Developed security policies and procedures for diverse client environments.
- Equipping all employees with professional uniforms and necessary safety equipment as required by their assigned duties. Ensuring employees are groomed to standards.
- Maintained effective working relationships with local and state government agencies and collaborated closely on investigations.
- Evaluated current security operations and personnel to detect areas in need of improvement.
Security Account Manager
Professional Security Consultants
Las Vegas
01.2018 - 02.2020
- Oversee all security operations for Fairbourne Properties, Town Square, in the Las Vegas Area.
- Scheduling and payroll for over 1000+ billable hours a week, to include special events.
- Actively engaged with client leadership to fulfilling the needs of the client.
- Train and develop staff and leadership teams.
- Ensuring guard staff is well adept and in compliance of policies and procedures.
- Submit weekly and monthly reports on budgets, time logs, and event reportings.
- Develop and implement action plans to correct any deficiencies within the department or property.
- Assisting and providing 24-hour availability to higher management in need of additional support.
Security Dispatch Supervisor
Securitas
05.2017 - 12.2017
- Monitor and maintain 115+ public assets to detect and prevent signs of potential threads and ensure security of facilities of shopping stores and restaurants.
- Investigate reports of theft, alarms, and general disturbances and to report them to higher authorities.
- Transmit assignments or duties to officers and mobile patrol vehicles to emergency and non-emergency calls & requests within the property.
- Responsible for monitoring PTZ cameras and controlling ease of access for foot and vehicle traffic to entire facility during special events.
- Document all activity in a daily log while making notifications to superiors during escalated events.
- Contacting local Police Department, Fire Department, or Ambulance in case of any urgent situation that may be above the authority of Securitas/Town Square Security.
- Responsible for performing other duties and as directed or assigned.
Customer Service Manager / Human Resources & Training Coordinator
Walmart & Associates
Oxnard
11.2012 - 06.2014
- Ensuring proper operations in fore front of store is under respectable control.
- Efficiently providing correct currency and coinage of cashier drawers.
- Ambassador for Walmart & Assoc. for any customer related concerns or complaints, addressing overall matters in a professionally controlled environment, adhering to company policies.
- Always guaranteeing the highest degree of customer service for customers and vendors.
- Exemplary for junior employees to emulate by providing proper safety protocol and practice.
- Comprehensive staffing duties to provide other staff members the breaks they are required while providing proper rotation for occupational scheduling.
- Successfully facilitated the OSHA and safety trainings on hazards, including fluid spillage, hazardous material handling, and emergency egress, which contributed in the achievement of zero reported personnel mishaps during evaluations.
- Identify staff requirements, position development, recruitment planning, and organization charting.
- Assist Store management with scheduling and board assist for future recruits during interviews.
Education
Cyber Security
Google Education
05-2024
High School Diploma -
Rapid City Central High
Rapid City, SDSkills
- Workplace Safety & Risk Mitigation
- Talent Development & Onboarding Excellence
- Governance, Ethics & Policy Alignment
- Strategic Talent Acquisition & Lifecycle Management
- Customer Orientation & Satisfaction
- Conflict Resolution & High-Stakes Crisis Management
Training And Development
- Departmental Occupational Safety and Health Administration Awareness, Walmart & Associates - Oxnard, CA
- Administration Skills and Enhancement, Select Staffing - Oxnard, CA
- Communication Development, Training Support Center - San Diego, CA
Timeline
Security Director
Allied Universal
02.2020 - Current
Security Account Manager
Professional Security Consultants
01.2018 - 02.2020
Security Dispatch Supervisor
Securitas
05.2017 - 12.2017
Customer Service Manager / Human Resources & Training Coordinator
Walmart & Associates
11.2012 - 06.2014
Cyber Security
Google Education
High School Diploma -
Rapid City Central High