Eric Clinton
Talala,OK
Summary
Results-driven Service Manager with 10+ years of leadership experience improving team performance, operational efficiency, and employee development in fast-paced environments. Proven success in recruiting top talent, coaching leaders, managing performance, and resolving complex employee relations issues. Recognized for building high-performing, engaged teams through positive leadership and accountability. Seeking to transition into an HR Business Partner role supporting talent development, workforce planning, and organizational effectiveness.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Service Manager / Store Lead
Vermeer Great Plains
Catoosa, OK
01.2019 - Current
- Promoted from Shop Foreman and Service Writer
- Lead, coach, and develop a team of 11 technicians and support staff, driving performance, accountability, and engagement
- Partner with senior leadership on staffing, succession planning, and performance management strategies
- Manage employee relations matters including performance improvement plans, disciplinary actions, and conflict resolution
- Conduct performance evaluations and implement structured coaching and development plans
- Improved retention through enhanced onboarding and employee engagement initiatives
- Developed and promoted 10 employees into advanced roles, strengthening internal talent pipelines
- Oversee daily operations including workforce planning, fiscal management, and cross-functional leadership as acting Store Lead
- Implemented process improvements that increased productivity and operational efficiency
- Ensure compliance with company policies, safety standards, and regulatory requirements
- Support recruitment efforts including candidate evaluation, interviewing, and hiring decisions
Service Technician / Field Service Technician
Ditch Witch of Tulsa
Tulsa, OK
11.2005 - 01.2019
- Diagnosed and repaired construction equipment in shop and field environments
- Built strong customer relationships through effective communication and service delivery
- Ensured quality control and operational readiness of equipment
- Demonstrated strong problem-solving skills in high-pressure situations
Deputy Sheriff / Assistant Jail Administrator
Rogers County Sheriff's Office
Claremore, OK
01.2000 - 11.2005
- Enforced federal, state, and local laws to maintain public safety and order
- Conducted patrols, responded to emergency calls, and assisted in criminal investigations
- Supervised daily jail operations, ensuring safety, security, and regulatory compliance
- Led and developed staff through training, scheduling, and performance management
- Managed employee relations issues, enforcing policies and maintaining accountability
- Coordinated with courts, law enforcement agencies, and external stakeholders
- Conducted investigations and maintained accurate reports and documentation
- Responded to critical incidents using de-escalation and crisis management techniques
Education
High School -
Oologah High School
Skills
- Employee Relations & Conflict Resolution
- Performance Management & Coaching
- Talent Acquisition & Workforce Planning
- Leadership Development
- Organizational Effectiveness
- Change Management
- Employee Engagement & Retention
- HR Policy Implementation & Compliance
- Data-Driven Decision Making
- Workplace Safety & Risk Mitigation
Certification
- Vermeer Technician Certification
- Vermeer Leadership Development Programs
- Vermeer Frontline Managers Course
- Oklahoma C.L.E.E.T. Peace Officer Certification
- Firefighter I & II Certification
- National Registry of Emergency Medical Technicians (NREMT)
Timeline
Service Manager / Store Lead
Vermeer Great Plains
01.2019 - Current
Service Technician / Field Service Technician
Ditch Witch of Tulsa
11.2005 - 01.2019
Deputy Sheriff / Assistant Jail Administrator
Rogers County Sheriff's Office
01.2000 - 11.2005
High School -
Oologah High School
Additional Experience & Strengths
- Proven success in recruiting, team building, and employee development through positive leadership
- Strong ability to balance business objectives with employee advocacy
- Experienced in coaching frontline leaders and developing future leadership talent
- Skilled in handling sensitive employee matters with professionalism and consistency
- Extensive background in conflict resolution, critical incident management, and de-escalation
Additional Background
- 17 years of law enforcement experience across multiple agencies
- Emergency Medical Technician experience with EMSA and Med-Tec EMS
- 10 years as a Volunteer Firefighter
- FEMA National Incident Management System (ICS-100 & IS-700)