Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Tiffany Mejia

United Health Care Employee
Corning,CA
Tiffany Mejia

Summary

Im a Customer Service Representative with UnitedHealth Care bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. In past careers before UnitedHealth Care, I was an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. I am a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. I use independent decision-making skills and sound judgment to positively impact company success.

Overview

8
years of professional experience
7
years of post-secondary education
2
Certifications
2
Languages

Work History

UnitedHealth Care, UnitedHealth Group, Corning, CA

Customer Service Representative Agent
2022.09 - Current (2 years)

Job overview

  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly with never a hold wait time.
  • Go above and beyond customers concerns to make sure each has a better day

Self, Corning, CA

Freelancing- Stay at Home Parent
2015.04 - Current (9 years & 5 months)

Job overview

  • Supervised and cared for children
  • Bathed, dressed and fed toddlers
  • Prepared Meals
  • Housekeeping duties
  • Organized recreational activities
  • Instructed children in personal hygiene
  • Maintained safe environment in the home

Blendz Barbershop And Salon, Palo Cedro, CA

Receptionist/Manager and Barber
2019.04 - 2022.06 (3 years & 2 months)

Job overview

  • Improved office operations by answering telephone calls and handling client correspondence, record tracking and scheduling appointments
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Cultivated strong relationships with vendors and clients supporting marketing and sales strategies.
  • Consulted with clients to assess personal style preferences and unique needs.
  • Used clippers, shears and blades to complete various types of fades, shaves and cuts.

Education

Shasta School of Cosmetology , Redding, CA

Associate of Arts from Barbering
2020.01 - 2020.07 (6 months)

Shasta College , Redding, CA

Associate of Science from Family And Consumer Sciences Communication
2011.08 - 2013.06 (1 year & 10 months)

Shasta School of Cosmetology , Redding, CA

Associate of Arts from Cosmetology
2009.08 - 2010.06 (10 months)

North State Independence High School , Redding, CA

High School Diploma
2006.08 - 2010.06 (3 years & 10 months)

Skills

Account management

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Certification

M&R Certification

Timeline

M&R Certification

2023-05

Cultural Ambassador

2023-05

Customer Service Representative Agent

UnitedHealth Care, UnitedHealth Group
2022.09 - Current (2 years)

Shasta School of Cosmetology

Associate of Arts from Barbering
2020.01 - 2020.07 (6 months)

Receptionist/Manager and Barber

Blendz Barbershop And Salon
2019.04 - 2022.06 (3 years & 2 months)

Freelancing- Stay at Home Parent

Self
2015.04 - Current (9 years & 5 months)

Shasta College

Associate of Science from Family And Consumer Sciences Communication
2011.08 - 2013.06 (1 year & 10 months)

Shasta School of Cosmetology

Associate of Arts from Cosmetology
2009.08 - 2010.06 (10 months)

North State Independence High School

High School Diploma
2006.08 - 2010.06 (3 years & 10 months)
Tiffany MejiaUnited Health Care Employee