Tiffany Minter
Simms,TX
Summary
Dynamic dental receptionist with proven expertise at Lippin Family Dentistry, excelling in patient scheduling and front office management. Recognized for exceptional customer service and effective communication, ensuring seamless operations and patient satisfaction. Proficient in dental terminology and HIPAA compliance, fostering a collaborative environment while training new staff.
Overview
1
1
year of professional experience
Work History
Dental Receptionist
Lippin Family Dentistry
Texarkana, TX
05.2020 - 04.2021
- Managed patient scheduling and confirmed appointments to optimize daily operations.
- Handled patient inquiries and provided information regarding services and insurance options.
- Assisted in maintaining organized patient records using dental practice management software.
- Coordinated communication between patients and dental professionals to enhance workflow efficiency.
- Trained new staff on front desk operations, promoting a collaborative work environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
Education
Dental Assistant
East Tex Dental Academy
Longview, TX03.2016
High School Diploma -
Penn Foster
Scranton, PA05.2006
Skills
Phone and email etiquette
Dental terminology
Excellent multitasking capability
Appointment scheduling
Incoming call reception
Maintaining cleanliness
Patient scheduling
Front office management
Treatment room setup
Patient services
HIPAA compliance
Patient documentation
Office opening and closing
Timeline
Dental Receptionist
Lippin Family Dentistry
05.2020 - 04.2021
Dental Assistant
East Tex Dental Academy
High School Diploma -
Penn Foster