Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
Generic

Tiffany Modica-Johnson

Naples,Florida

Summary

Experienced in driving team successes through coaching and motivating members to enhance financial profitability, operational efficiency, and customer satisfaction. A natural leader with a proven track record of meeting organizational objectives. Possesses excellent interpersonal skills, enabling effective collaboration with both supervisory and support staff roles.

Overview

13
13
years of professional experience

Work History

Service and Engagement Team Lead

Target
01.2023 - Current
  • Results-driven Target Team Lead with a passion for delivering exceptional guest experiences, resolving complex issues, and driving key performance metrics, including Drive Up efficiency, NPS, and guest loyalty.
  • Skilled in coaching and developing team members to enhance productivity, engagement, and service excellence.
  • Adept at problem-solving, leading by example, and fostering a positive, solutions-oriented team culture.
  • Committed to continuous improvement and ensuring seamless store operations to maximize guest satisfaction and team performance.

Customer Experience Manager

Macy's
11.2017 - 01.2023
  • Oversaw team of 25 in Cosmetics ($5 million), Fragrances ($2 million) , and total women's ($2 million) clothing.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Ability to interpret numbers and use analytical skills to increase metrics.
  • Utilization of MS Outlook, Excel, Word and PowerPoint daily to communicate and prepare presentations using business acumen.
  • Developed 4 employees into leadership positions.

Sales Supervisor

Macy's
05.2016 - 11.2017
  • Managed $3million business as Home Department supervisor.
  • Oversaw 16 employees, including their performance, corrected problems and increased efficiency to maintain productivity targets.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Directed smooth merchandising of products to engage customers and promote sales.
  • Oversaw frequent store recoveries to keep sales floor organized and presentable.

Sales Colleague

Macy's
07.2012 - 05.2016
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Achieved perfect attendance and on-time record.
  • Solved customer challenges by offering relevant products and services.

Education

Bachelor of Arts - Public And Safety Administration

Florida SouthWestern State College
Fort Myers, FL
08.2016

Associate of Arts - Criminal Justice

Florida SouthWestern State College
Fort Myers, FL
08.2014

Skills

  • Team Recruiting and Onboarding
  • Customer Service
  • Decision Making
  • Relationship Building

Accomplishments

    Graduated Cum Laude

Languages

German
Native or Bilingual

Timeline

Service and Engagement Team Lead

Target
01.2023 - Current

Customer Experience Manager

Macy's
11.2017 - 01.2023

Sales Supervisor

Macy's
05.2016 - 11.2017

Sales Colleague

Macy's
07.2012 - 05.2016

Bachelor of Arts - Public And Safety Administration

Florida SouthWestern State College

Associate of Arts - Criminal Justice

Florida SouthWestern State College

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Tiffany Modica-Johnson