Tiffany Monroy
STOCKTON,United States
Summary
Compassionate Case Manager experienced in Homeless Shelter environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
27
27
years of professional experience
Work History
Case Manager
ReadyToWork
Stockton, CA
09.2023 - Current
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Determined organizational policies regarding program eligibility, requirements and benefits.
- Maintained up-to-date case records with case activity status.
Case Manager
Stockton Shelter For The Homeless
Stockton, California
01.2016 - Current
- Referred clients to appropriate community agencies and organizations to meet treatment needs.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
Food Service Worker
Podesto's Market
Stockton, CA
09.2005 - 11.2009
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated as full-service food provider in Deli and Bakery by taking orders, preparing meals and collecting payments.
Dental Assistant
Western Dental
Stockton, CA
03.2002 - 01.2005
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Manager
De'Vinci's Delicatessen & Catering
Stockton, CA
01.1997 - 07.2002
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
Education
San Joaquin County Office of Education ROP/C
Stockton, CAComputer Science And Programming
San Joaquin Delta College
Stockton, CASkills
- Case Needs Assessment
- Case Management Tracking
- Service Referrals
- Case Planning
- Client Advocacy
- Records Management
- Community Outreach
Timeline
Case Manager
ReadyToWork
09.2023 - Current
Case Manager
Stockton Shelter For The Homeless
01.2016 - Current
Food Service Worker
Podesto's Market
09.2005 - 11.2009
Dental Assistant
Western Dental
03.2002 - 01.2005
Manager
De'Vinci's Delicatessen & Catering
01.1997 - 07.2002
San Joaquin County Office of Education ROP/C
Computer Science And Programming
San Joaquin Delta College
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