Tiffany Morgan
Jacksonville,Florida
Summary
Thank you for taking the time to review my resume. Dynamic professional with over 20 years of outstanding exposure to Sales, Recruiting, Customer Service, Administration, Human Resources and Operations Management. Extensive experience in owning and managing retail locations, growth revenue, recruiting, training and business development. A creative thinker, problem solver, and decision maker. Strong communication, mentoring/coaching, interpersonal relations, human resource management, planning and mediation skills. Proven record of building customer base, identifying consumer needs, increasing sales, sourcing and identifying talent, administration, creating and implementing structure/programs in HR department. Extremely well organized, composed and positive energy. Excelled in thriving under pressure, multi-tasking and thrives under challenges while, being driven equally by both quality and efficiency. Seeking a position using my extensive knowledge.
Overview
29
29
years of professional experience
Work History
Corporate Recruiter (remote)
All My Sons Moving & Storage
Jacksonville, FL
02.2023 - Current
- Assisted in sourcing candidates online for various managerial and business development positions. Updated job advertisements to attract qualified applicants. Conducted interviews to evaluate candidate suitability for roles.
- Execute recruitment plans and source the most suitable candidates to fill positions, achieving a 72% retention rate
- Increase hiring in niche areas through networking and head hunting
- Facilitated candidate interviews with leadership teams to assess behavioral and cultural alignment for each office.
Human Resource Coordinator
Crosstown Couriers
Tampa, FL
08.2022 - 02.2023
- Responsible for all Hiring/onboarding/HR of Independent contractors for the Courier Company.
- Created processes and SOPs for hiring and onboarding.
- Sourced and networked all incoming ICs by utilizing social media platforms and Indeed. Hired 64 employees in 90 days that resulted in an increase of 30% growth revenue.
- Responsible for all payables, billing, payments and auditing utilizing QuickBooks.
- Various Administrative duties as needed or assigned by the President and Operations Manager.
- (My husband was relocated, and I could not stay on remotely)
Operations Manager
Pacific Dental Services
Apollo Beach, FL
08.2021 - 08.2022
- Responsible for total office operations and managing our P&L, with focus on growing ROI
- Lead our team in the Mission and Values set by PDS
- Execute all non-clinical staffing needs, onboarding, training, and developing
- Support and create personal development plans for all team members and have weekly follow up conversations
- Maintain HIPAA and safety guidelines, provide coaching when necessary
- Create and lead a welcoming and safe environment for all patients and team members, and maintained a 5.0 Google Review
- Strategize B2B Marketing in our community and within Company guidelines
- Provide feedback and coaching to clinical staff when needed
- Maintained Supply costs within Budget
- (My husband was relocated, and I could not stay on remote)
General Manager
Starbucks Coffee Company
Pace, FL
10.2009 - 08.2021
- Responsible for total store operations and P&L
- Supervise customer service and employee training
- Implement action plans and exceed operational and organizational objectives
- Design sales plans to increase Sales and Gross Margin
- Built customer base by promoting excellent customer experiences
- Use customer voice to improve speed and quality of service
- Execute cost savings and lowered labor costs
- Responsible for marketing strategies to increase YOY sales
- Provide teaching/coaching to increase sales by 16% over last year
- Achieved compared to LY: +140% Coffee Sales, +115% Food Sales + 11% transactions per ½ hr
- Maintain clear, concise, accurate communications between company and employees
- Responsible for Hiring, training and development of all partners
- Promote and implement the Starbucks culture and mission
- Developed and promoted 23 partners and 4 ASMs
- Produce strong results through customer satisfaction
Owner / Managing Partner
Destin Commissary
Destin, FL
01.1997 - 01.2002
- Designed new restaurant concept from ground up
- Arranged financing, hired contractors, supervised entire building process.
- Hired, trained and ongoing development of all employees.
- Created SOPs for a new restaurant.
- Responsible for payroll, A/P, A/R.
- Successfully negotiated with suppliers and vendors for all COGs.
- Scheduling
- Supervised kitchen and restaurant staff
- Designed innovative menus
- Delivered excellent service to clients
- Exceeded sales and profit goals for three years. Achieved year over year revenue growth of 30-42%.
Education
Bachelor of Arts - Human Resources Management
University of Memphis
Memphis, TN05.2000
High School Diploma -
Raleigh Egypt High School
Memphis, TNSkills
Directed daily operational activities to optimize workflow efficiency and uphold compliance with established standards
Assisted in recruitment by implementing strategies to attract candidates Supported onboarding processes to enhance employee satisfaction Aided in sourcing diverse talent pools to foster organizational growth
Assisted in employee satisfaction initiatives through effective HR management and engagement strategies Supported recruitment processes and onboarding practices to enhance new hire experiences Aided in employee development programs that improved skill proficiency across teams
Oversaw payroll management operations, ensuring precise data entry and reconciliation processes
Evaluated existing workflows and implemented streamlined processes to enhance operational efficiency
Led cross-functional teams in program management initiatives to enhance operational efficiency
Formulated and executed strategic planning frameworks to enhance business growth
Conducted thorough analysis of historical data to generate precise forecasts
Evaluated financial reports and executed profit and loss management strategies to enhance decision-making processes
Assisted in raising brand visibility through focused marketing efforts Supported customer interaction by applying creative promotional techniques Collaborated with various teams to aid in achieving project goals
Demonstrated exceptional communication skills by articulating complex ideas clearly and persuasively to diverse audiences
Directed sales operations to ensure alignment with organizational objectives
Assisted customers in resolving issues to improve satisfaction Supported service delivery by enhancing communication processes Built strong relationships with customers to encourage repeat business
Evaluated financial data and executed management strategies to optimize budgetary performance
Optimized tracking systems to improve time allocation across multiple projects
Streamlined administrative functions by coordinating scheduling, correspondence, and record-keeping activities
Assisted in employee growth through focused training sessions Supported team initiatives that enhanced skills and engagement Fostered a learning environment that contributed to overall organizational development
Facilitated workshops and training sessions to enhance leadership skills among participants
Community Service
Starbucks Coffee Company, District Community Service Lead, 2009-10, 2011, As lead, I was responsible for event planning and marketing strategies for our District with 12 General Managers., Promoting our Starbucks missions and values in each community, Executed 15 community events within the Area
Affiliations
- October 2011-2014
- Co-President of Women's Development Network- Florida
- Founder of a diversity network with Starbucks for the state of Florida
- Created our Mission statement and values
- Launched a Network website for members and Marketing strategies for member base
CUST
- October 2014-2015
- District Business Lead
- As lead, I was responsible for implementing business strategies for 13 stores to increase sales.
- Achieved an increase of 18% on total contribution for 13 stores
- (My husband was relocated)
Accomplishments
Founding President of the Women’s Development Network for the State of Florida with Starbucks Coffee Company.
Additional Information
Board of Director - Sponsored By Grace
Jacksonville, Florida
Timeline
Corporate Recruiter (remote)
All My Sons Moving & Storage
02.2023 - Current
Human Resource Coordinator
Crosstown Couriers
08.2022 - 02.2023
Operations Manager
Pacific Dental Services
08.2021 - 08.2022
General Manager
Starbucks Coffee Company
10.2009 - 08.2021
Owner / Managing Partner
Destin Commissary
01.1997 - 01.2002
Bachelor of Arts - Human Resources Management
University of Memphis
High School Diploma -
Raleigh Egypt High School