Tiffany Moss, MSN, RN, NE-BC
Mansfield,Tx
Summary
Accomplished transformational nursing leader with established clinical knowledge, innate interpersonal strengths, and effective operational and management abilities. A leader dedicated to quality and efficiency, bringing expertise across diverse specialties, including acute care, neuro progressive care, oncology, case management, and women's health.
Overview
10
10
years of professional experience
Work History
Mgr. Nursing Gynecology Specialty Services
Parkland Hospital & Hospital System
02.2022 - Current
- Responsible for supervising nursing care and daily operations in a 58-room Gynecology Specialty Department within a Level 1 Trauma Acute Care Safety Net Hospital System.
- Managed a team of 53 full-time equivalents, including an Associate Unit Manager. Responsibilities encompass recruitment, disciplinary procedures, and ensuring adherence to regulatory standards.
- Responsible for the supervision of four cost centers, collectively allocated a budget nearing $50 million. These centers include the Gynecology Clinic, Gynecology Expansion, Gynecology Dysplasia, and Gynecology Chemo Infusion.
- Managing the operational aspects of various subspecialties, including gynecology chemotherapy infusion, gynecology oncology, vulvology, gynecology dysplasia, early pregnancy loss, benign gynecology, and urogynecology. This involves overseeing an average of 2900 patient visits each month
- Implemented a strategic action plan for patient rounding, leading to a remarkable enhancement in patient experience metrics, elevating them from the 5th to the 99th percentile.
- Collaborated with UT Southwestern medical directorship to implement a Process/Quality improvement initiative aimed at enhancing access to consultation for interval sterilization. The result was a reduction of over 50% in the lead time from referral to appointment.
- Established an Early Pregnancy Loss (EPL) service line in partnership with UTSW faculty physicians, expanding treatment options for the existing patient population experiencing fetal demise.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
RN Care Mgr-Acute Surgical Head & Neck Oncology
Baylor Scott & White Health
10.2019 - 02.2022
- Responsible for assessing and identifying clinical and non-clinical discharge planning needs for head and neck surgical oncology patients
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Organized and managed care of patients undergoing various therapies and procedures.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Underwent cross-training to proficiently cover a broader range of patient populations, encompassing transplant, advanced heart failure, medical-surgical, oncology, and left ventricular assist device (LVAD) patients.
- Worked closely with post-acute care partners to prevent delays in discharge planning
- Achieved a reduction in head and neck re-admission rates from 12% to 9% through the implementation of post-discharge phone calls. Contributed to the development of a comprehensive process to ensure patients received all necessary training before discharge. Collaborated with the interdisciplinary team to decrease the length of stay (LOS) from 12.2 days to 8.9 days.
- Managed the coordination of discharge planning requirements, including but not limited to laryngectomy supplies, tracheostomy supplies, home tube feeds, home total parenteral nutrition (TPN), home intravenous (IV) antibiotics, as well as home health and wound care.
Neuro PCU Registered Nurse
JPS Health Network
09.2017 - 11.2020
- Delivered professional nursing care to neurovascular patients at a safety net Level-1 Trauma acute care hospital facility
- Sustained competency in the National Institutes of Health Stroke Scale (NIHSS), Advanced Cardiovascular Life Support (ACLS), and Basic Life Support (BLS) in adherence to hospital policies.
- Recorded details regarding therapies to keep patient charts updated.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Managed and provided care for complex stroke and neurovascular patients, supporting a culture of quality and evidence-based nursing practices to mitigate the risk of infection, harm, or inquiry in collaboration with interdisciplinary teams.
- Anticipated signs of deteriorating life patterns or equipment malfunctions and promptly responded with appropriate action.
- Monitored patient reactions after administering medications and IV therapies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Evaluated patient histories, complaints, and current symptoms.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
Licensed Vocational Nurse-Infusion Therapy
JPS Health Network
05.2017 - 09.2017
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Obtained access to implanted ports and administered pre-medication infusions as well as hydration infusions, preparing patients for the initiation of chemotherapy by a Registered Nurse.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Delivered emotional support to patients and families during challenging times.
- Reviewed patient history to verify conditions and current medications.
Licensed Vocational Nurse
Encompass Home Health & Hospice
03.2014 - 09.2017
- Cared for wounds, provided treatments, and assisted with procedures.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Comforted and counseled patients and families throughout care process.
Licensed Vocational Nurse
National Senior Care Home Health
11.2013 - 08.2015
- Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.
- Administered medications and injections to patients.
- Monitored patient health conditions to report changes to assigned physician.
- Provided patient education on health care issues and prescribed medications.
- Evaluated patient histories, complaints, and current symptoms.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
- Coordinated patient transfers to other facilities.
- Helped patients complete bathing, dressing and eating.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Education
MBA - Healthcare Management
Western Governors University
Salt Lake City, UT02.2024
Master of Science in Nursing Administration -
Tarleton State University
Stephenville, Tx12.2021
Bachelor of Science in Nursing -
Tarleton State University
Stephenville, Tx08.2018
Associate of Applied Science in Nursing -
Tarrant County College
Fort Worth, Tx08.2017
Licensed Vocational Nursing -
Concorde Career College
Grand Prairie, Tx10.2010
Medical Assisting -
Career Centers of Texas
Fort Worth, Tx01.2008
Skills
- Department Management
- Quality & Process Improvement
- Policy Development & Implementation
- Conflict Management
- Budget & Financial Management
- Strategic Planning
- Performance Evaluations
- Critical Thinking & Decision Making
- Soft Skills
- Clinical & Staff Supervision
Affiliations
- American Nurses Association
- Texas Nurses Association
- Sigma Theta Tau Honors Society of Nursing
- American Organization for Nursing Leaders
- The National Society of Leadership and Success
License/Certification
- Registered Nurse (RN) Texas: Expiration 11/2025
- Nurse Executive-Board Certified (NE-BC) American Nurses Credentialing Center (ANCC): Expiration 06/2028
- Basic Life Support (BLS): 09/2024
- Licensed Vocational Nurse (LVN) Texas: 2010-2017
References
Available upon request.
Timeline
Mgr. Nursing Gynecology Specialty Services
Parkland Hospital & Hospital System
02.2022 - Current
RN Care Mgr-Acute Surgical Head & Neck Oncology
Baylor Scott & White Health
10.2019 - 02.2022
Neuro PCU Registered Nurse
JPS Health Network
09.2017 - 11.2020
Licensed Vocational Nurse-Infusion Therapy
JPS Health Network
05.2017 - 09.2017
Licensed Vocational Nurse
Encompass Home Health & Hospice
03.2014 - 09.2017
Licensed Vocational Nurse
National Senior Care Home Health
11.2013 - 08.2015
MBA - Healthcare Management
Western Governors University
Master of Science in Nursing Administration -
Tarleton State University
Bachelor of Science in Nursing -
Tarleton State University
Associate of Applied Science in Nursing -
Tarrant County College
Licensed Vocational Nursing -
Concorde Career College
Medical Assisting -
Career Centers of Texas
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