Amber Ray

• Knowledge in retail business fundamentals including department sales and trends, inventory management, customer shopping patterns, pricing and promotion strategies.
• Skills in planning daily/weekly/monthly department workload management. Support business priorities and deliver on sales goals.
• Brought an elevated shopping experience by top notch merchandising and ely department updates accordingly to newest plan-o-gram.
• Managed incoming apparel deliveries . Lead backroom processes and organization, layout and replenishment of the sales floor to ensure product is ready for the customer.
• Manage department deliveries and backstock.
• Lead team onboarding, learning, and help close product knowledge and skill gap through development, coaching and team interactions.
• Establish clear goals and expectations and held team members accountable to expectations.

• Provided outstanding customer service while showcasing a variety of luxury fragrance products.
• Utilized upselling techniques to maximize sales opportunities while ensuring guest satisfaction.
• Maintained and organized a visually appealing merchandise display that aligns with brand standards.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Successfully ran store operations while providing strong team leadership. Upheld company's vision and values while providing effective store and team management. Assisted in maximizing store profitability by achieving sales goals.

Demonstrated and coached effective upselling behaviors while providing excellent customer service.

Managed store brand, merchandising and backroom processes.

Prepared and managed STS/SFS orders and tracked store surveys and customer experiences.