Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lake Shircliff

Louisville,KY

Summary

Highly-motivated worker with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experience in leadership and management roles, along with training.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Specialty Sales Team Lead

Target
Louisville, KY
06.2019 - Current
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Conducted regular performance reviews to assess individual team member progress.
  • Established clear expectations for employees, providing guidance when needed.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Developed detailed reports outlining performance metrics and trends in order to measure effectiveness of sales activities.
  • Managed cash register operations using POS system and processed sales and returns.
  • Maintained attractive merchandise displays to maximize purchases.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Reset store displays for special events and seasonal merchandise changes.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Helped with purchases and signed customers up for rewards program.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Packed customer orders for shipment, prepared pallets for loading onto delivery trucks, and loaded outgoing packages onto conveyor belts.
  • Ensured that all safety regulations were followed while operating machinery such as forklifts or pallet jacks.
  • Trained staff members on proper packing techniques to minimize damage during shipping.
  • Selected products and items from shelves and pallets for customer orders.
  • Maintained accurate and up-to-date inventory records.
  • Investigated discrepancies between physical count and computer records.

Florist

Obeber's Flowers
Louisville, KY
02.2018 - 06.2019
  • Managed customer orders, requests, and complaints in a timely manner.
  • Created floral designs with fresh flowers for special occasions such as weddings, funerals, and holidays.
  • Organized the store's inventory of plants, vases, containers, and other supplies.
  • Planned out flower arrangements for corporate events according to client specifications.
  • Provided excellent customer service by helping customers choose appropriate bouquets for their needs.
  • Maintained detailed records of customer orders and invoices.
  • Checked quality of incoming shipments of flowers to make sure they met standards.
  • Delivered and set up flower arrangements for banquets, weddings and funerals.
  • Processed sales transactions via cash register and telephone orders.
  • Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.

Cashier

Walmart
Crestwood, KY
06.2017 - 08.2017
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Education

High School Diploma -

South Oldham High School
Crestwood, KY
06-2017

Skills

  • Team Management
  • Merchandise flow
  • Stockroom Management
  • Associate coaching
  • Floor operations
  • Performance Management
  • Sales supervision
  • Staff Training
  • Time management skills
  • Conflict Resolution
  • Key holder experience
  • De-Escalation Techniques

Certification

  • Work Assist Vehicle
  • Electric Pallet Jack
  • Food Safety

Timeline

Specialty Sales Team Lead

Target
06.2019 - Current

Florist

Obeber's Flowers
02.2018 - 06.2019

Cashier

Walmart
06.2017 - 08.2017

High School Diploma -

South Oldham High School

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Lake Shircliff