Winter Williams

• Increased sales revenue by implementing targeted sales strategies and team training sessions.
• Expanded sales revenues by identifying opportunities and executing customized marketing plans.
• Facilitated knowledge sharing among team members through regular meetings, fostering a collaborative work environment that encouraged innovative thinking.
• Developed high-performing sales teams through regular coaching sessions, skill development workshops, and performance evaluations.
• Cultivated a positive team culture by encouraging open communication channels, celebrating successes, and recognizing individual achievements.

• Led a team of food service professionals, ensuring the highest standards in cleanliness and safety.
• Supervised daily opening and closing tasks, ensuring proper setup and breakdown of the dining area and kitchen equipment.
• Boosted employee morale by recognizing hard work and rewarding top performers with incentives or promotions.
• Handled customer complaints professionally and effectively, turning negative experiences into positive outcomes.
• Increased customer satisfaction by providing exceptional service and timely food preparation.
• Streamlined kitchen operations for improved efficiency and reduced food waste.
• Oversaw inventory management to maintain optimal stock levels and reduce costs.

• Mentored junior team members, fostering professional growth and skill development.
• Facilitated open channels of communication between upper management and the engagement team, ensuring transparency at all levels.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Collaborated with team members to develop best practices for consistent customer service delivery.

• Resolved customer service issues using company processes and policies and provided updates to customers.
• Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
• Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
• Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.

Created and published online courses via EdX that taught people the basics of coding in Java as well as Object Oriented coding in Java. Worked along side many teams at Microsoft, including teams in China to make the classes as accessible to the public as possible.