Tiffany Munford
Medical Coding, Picker/Packer, Communication & Interpersonal Skills, Computer Knowledge
Memphis,TN
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Reliable Customer Service Rep offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in differnt areas and flexible with changing business needs.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Cashier
Ace Cash Express
Memphis, , TN
06.2018 - 09.2022
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Utilized POS system to handle customer cash and credit card transactions.
Reconciler
Nike Incorporated
Memphis, TN
01.2012 - 06.2022
- Posted data and kept other records concerning costs of goods or services or shipment of goods.
- Responded to customer concerns and questions on daily basis.
- Encoded and canceled checks using bank machines.
- Verified accuracy of accounts payable payments, resulting in [Number]% reduction in payment errors and check reissues.
- Managed efficient and accurate processing of invoices and check requests for [Number] of locations.
- Managed invoicing and payment processing operations.
- Collected data to complete detailed financial reports for stakeholders and management.
- Monitored outstanding invoices and performed collections duties.
Pick and Process Orders
Harvard Day Group
Memphis, TN
06.2014 - 09.2018
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Assisted warehouse staff with tasks during downtime.
- Fostered positive working relationships with regular customers.
Education
High School Diploma -
Memphis Adult Education Hugh School
Memphis, TN 08.2009 - 06.2010
Tennessee Academy of Cosmetology - Memphis
Memphis, TN 06.2010 - 06.2011
Skills
Retail merchandising
Payment collection
Financial shortage analysis
Drawer management
Cash drawer management
Till counting
Wire Transfers
Point of sale operation
Product knowledge
Inventory management
Order taking
Customer assistance
Product and service sales
Timeline
Customer Service Cashier
Ace Cash Express
06.2018 - 09.2022
Pick and Process Orders
Harvard Day Group
06.2014 - 09.2018
Reconciler
Nike Incorporated
01.2012 - 06.2022
Tennessee Academy of Cosmetology - Memphis
06.2010 - 06.2011
High School Diploma -
Memphis Adult Education Hugh School
08.2009 - 06.2010