Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tiffany Munoz

Orlando

Summary

Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

Overview

4
4
years of professional experience

Work History

Front Desk Agent

Loews Hotels
Orlando
01.2025 - Current
  • Assisted with luggage handling for incoming guests.
  • Provided excellent customer service while upholding company policies.
  • Assisted with check-in and check-out procedures for guests.
  • Inputted guest information into computer system accurately and securely.
  • Processed payments accurately and efficiently.
  • Addressed customer needs in a timely manner.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Resolved customer complaints promptly and courteously.
  • Kept records of room availability and guest accounts, manually or using computers.

Front Desk Agent

The Grove Resort And Spa
Winter Garden
11.2024 - 01.2025
  • Provided excellent customer service while upholding company policies.
  • Inputted guest information into computer system accurately and securely.
  • Assisted with check-in and check-out procedures for guests.
  • Verified accuracy of room rates and other charges during check-in process.
  • Managed cash drawer responsibly throughout shift.
  • Answered phones, responded to inquiries, and took messages.
  • Resolved customer complaints promptly and courteously.
  • Kept records of room availability and guest accounts, manually or using computers.

Warehouse Worker

Do IT Yourself
Suwannee
08.2024 - 11.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues.

Server

Poblanos
03.2024 - 07.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Front Desk Associate

Top Star Surfaces
05.2021 - 01.2022
  • Was in charge of keeping the front desk area clean and organized
  • Double-checked pertinent guest information and payment methods to avoid fraud
  • Was in charge of collecting deposits, fees, and payments, as well as processing all financial data and providing customers with receipts and change
  • Did basic bookkeeping tasks on a daily basis
  • Picked up mail, packages, and documents for guests, promptly verifying receipt and arranging pickup or transmittal
  • Made invoices using the system quickbooks to obtain information
  • Hospitality service expertise

Education

High School Diploma -

Ocoee High School
Ocoee
05.2021

Skills

  • Customer service
  • Payment processing
  • Cash handling
  • Guest relations
  • Lobby oversight
  • Administrative skills
  • Hospitality service expertise
  • POS systems

Languages

Spanish
Limited

Timeline

Front Desk Agent

Loews Hotels
01.2025 - Current

Front Desk Agent

The Grove Resort And Spa
11.2024 - 01.2025

Warehouse Worker

Do IT Yourself
08.2024 - 11.2024

Server

Poblanos
03.2024 - 07.2024

Front Desk Associate

Top Star Surfaces
05.2021 - 01.2022

High School Diploma -

Ocoee High School

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