Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Murphy

South Bend,IN

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

29
29
years of professional experience

Work History

Attendance Secretary

South Bend Community School
08.2016 - Current

Maintains all student attendance and membership records and performs clerical duties for the Assistant Principal.


Records student absences and maintains student attendance records. Answers inquiries from parents, students, teachers, regarding a particular student’s attendance record. Assist with locker assignments. Prepared periodic reports such as membership, average attendance, etc.

Knowledge of standard office procedures, ability to learn SBCSC policies and procedures related to absenteeism, attendance, tardiness.

Type accurately; ability to spell correctly and use proper grammar

Maintain accurate orderly records.

Computer knowledgeable.

Submit data to the Indiana Department of Education and sometimes to Indiana State Police.

Special Education Paraprofessional

South Bend Community School
04.1998 - 01.2016
  • Monitor students during arrival, lunch, recess and dismissal times
  • Assist in classroom instruction under the direction of the general education and special education teacher
  • Implement Behavioral Intervention Plans (BIPs) as written in the IEP
  • Assist students in following classroom schedule
  • Record and summarize data as directed by the special education teacher
  • Maintain daily communication with special education teacher
  • Assist in the modification/accommodation of classroom work according to the individual student’s IEP
  • Assist the special education teacher in providing appropriate individualized services to assist students in their inclusionary services
  • Maintain confidentiality of student information
  • Follow all employee practices listed in the Paraprofessional Employees Agreement



  • Support the needs of special education students or other special education staff in the building as directed
  • Assist substitute teachers and paraprofessionals in adapting to needs of students and daily schedule of activities
  • Assist students as needed to achieve individual goals and objectives for their IEPs
  • Implement behavior and support plans as described in the students’ IEPs
  • Assist in classroom instruction under the direction of general and special education teachers
  • Assist with toileting and/or diapering as needed.
  • Assist with feeding as needed.

F&N Customer Service Associate

South Bend Community School Corporation
10.1996 - 03.1998

ServSafe Food Handler’s certification required within the first three months of employment.

  • Knowledge of the National School Lunch Program Nutritional Guidelines and Accountability requirements.
  • Knowledge of Health Department safety and sanitation regulations.
  • Knowledge and Basic skills of quantity food production, general computer skills with the ability to operate the POS and follow cash handling procedures.
  • Operate and maintain kitchen equipment.

Primary Functions: Preparation of large quantities of food items according to specified quantities from established menus for meal service.

Duties:

  • Ensures preparation of all required hot & cold menu items
  • Batch cooks all hot items for the highest quality product at each meal period.
  • Assists with meal service.
  • Wears all proper PPE’s, uniform and maintains a professional appearance at all times.
  • Follows recipes, records production records and keeps inventories.
  • Maintains a clean and safe work environment by cleaning and sanitizing work surfaces and kitchen equipment as needed throughout the day.
  • Attend workshops and training sessions as required.
  • Maintain accurate production records daily.
  • Operates the computerized POS system.
  • Operates kitchen/cafeteria equipment.
  • Collects, records, and reports quantities used, amounts produced, amounts left over and meal counts accurately in compliance with district and government regulations.
  • Assists in maintaining the organization of dry goods, refrigerated frozen products.
  • Assist in proper labeling, dating and rotation of product in dry storage, coolers and freezers.
  • Perform other duties as assigned that support the overall objective of serving meals while maintaining the pace of the kitchen with a sense of urgency.

Education

High School Diploma -

James Whitcomb Riley
South Bend, In
01.1994

Skills

  • Experience with Microsoft Word, Excel
  • Excellent communication skills with a focus on customer service
  • Conflict skills
  • Adaptability
  • Filing systems management
  • Supervision
  • Document preparation
  • Written communication
  • Policy enforcement
  • Attendance tracking
  • Recordkeeping
  • Mail processing

Timeline

Attendance Secretary

South Bend Community School
08.2016 - Current

Special Education Paraprofessional

South Bend Community School
04.1998 - 01.2016

F&N Customer Service Associate

South Bend Community School Corporation
10.1996 - 03.1998

High School Diploma -

James Whitcomb Riley
Tiffany Murphy