Tiffany Nicole Day
MERCED
Summary
Dynamic professional seeking a position that leverages strong communication, social media, organizational, and writing skills. Proven track record as an outside sales specialist with expertise in negotiations, e-commerce, and delivering exceptional customer service. Recognized for excellent interpersonal abilities and effective time management skills, ensuring efficient task completion while fostering positive relationships. Committed to driving results and contributing to team success in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
Course & Curriculum Coordinator
University of California, Merced
Merced, CA
12.2025 - Current
- Designed and executed innovative curriculum strategies aimed at enhancing student engagement and learning outcomes.
- Engaged with faculty to align curriculum development with institutional priorities and compliance with accreditation criteria.
- Facilitated incorporation of technology into course materials, focusing on increasing accessibility and improving resource utilization.
- Partnered with administrators to establish course objectives supporting curriculum development.
- Engaged with subject matter experts to assess and refine training resources, ensuring continuous improvement of learning platforms.
- Provided specialized knowledge to ensure comprehensive and effective lesson planning.
- Enhanced curriculum inclusivity through the incorporation of varied viewpoints and resources to foster a comprehensive learning environment.
- Executed classroom observations to evaluate teaching effectiveness and deliver constructive feedback for enhancement.
- Conducted comprehensive reviews and modifications of existing programs in collaboration with educators and administrators to improve overall curriculum quality.
- Executed meticulous record-keeping for curriculum development initiatives, strictly following federal reporting requirements.
- Analyzed curriculum through consistent assessments to inform strategic modifications based on identified gaps.
- Enhanced educational inclusivity by embedding culturally responsive teaching methods and resources into curricula to foster diverse learning experiences.
- Spearheaded coordination efforts with department heads to promote cohesive support and collaboration across various subjects.
- Reviewed and adjusted curriculum to ensure compliance with state and national standards, resulting in improved educational effectiveness.
- Evaluated and adjusted technology-based learning programs to ensure effective delivery and engagement.
- Designed and produced training manuals and resources that meet the specific requirements of targeted specialist groups.
- Collaborated with subject matter experts to create engaging and effective training materials for employees.
- Developed targeted training programs focused on increasing workforce productivity and streamlining processes.
- Identified key trends within large datasets to enhance organizational decision-making processes.
- Designed, implemented, and managed interactive dashboards to facilitate informed decision-making through real-time data insights.
- Engaged with cross-functional teams to refine reporting methodologies and elevate data integrity.
- Analyzed complex data sets to inform strategic business initiatives and improve forecasting accuracy.
- Implemented strategies to improve staff scheduling and resource allocation, supporting overall operational effectiveness.
Office Technician II
MERCED COLLEGE
Merced, CA
07.2022 - 11.2025
- Oversaw academic registration processes to enhance operational efficiency within Contract Education Department.
- Increased operational effectiveness through the enhancement of filing systems and systematic document organization.
- Streamlined project workflows and communication channels by establishing a centralized project management system.
- Processed incoming calls efficiently, providing callers with appropriate personnel referrals or capturing comprehensive messages when required.
- Ensured accuracy of financial records by systematically processing invoices, monitoring expenses, and reconciling accounts.
- Refined operational workflows to boost productivity while ensuring attention to detail in task management and delegation.
- Engaged with cross-functional teams on diverse projects, prioritizing timely execution and deadline compliance.
- Managed logistics and coordination of conferences and workshops, ensuring seamless experiences for both internal staff and external guests.
- Executed strict adherence to confidentiality protocols while managing client files and communications to safeguard sensitive information.
- Executed regular maintenance of common areas, enhancing overall office organization and employee comfort.
- Successfully navigated competing priorities by managing several tasks concurrently, consistently delivering results despite time constraints and pressure.
- Streamlined document management processes by providing comprehensive clerical support, including copying, faxing, and filing.
- Managed the distribution of business correspondence documents and messages, ensuring timely delivery to correct departments and staff members.
- Streamlined data entry processes for spreadsheets and databases, enhancing overall data organization.
- Evaluated and corrected documents for precision and thoroughness prior to final submission.
- Managed office supplies inventory, ensuring availability and organization for efficient operations.
- Coordinated appointment scheduling, optimizing time management for faculty and staff.
Key Holder
BATH AND BODY WORKS, LIMITED BRANDS
Merced, CA
05.2022 - 07.2023
- Developed and maintained customer engagement strategies to drive loyalty and support sales growth.
- Supervised store staff, ensuring effective task delegation and smooth operational flow.
- Delivered analytical reports to senior management to enhance strategic planning and operational efficiency.
- Supervised store operations through meticulous cash drawer audits, equipment oversight, and staff leadership to enhance operational efficiency.
- Conducted thorough counting and reconciliation of received funds to maintain accurate financial records.
- Cultivated an inviting atmosphere for customers by demonstrating expertise and friendliness.
- Took initiative to cover shifts during high-demand times, alleviating staffing shortages.
- Directed associate activities during shifts, managing challenges proactively to sustain peak store performance.
- Gathered sales data and generated reports highlighting key activities and progress for management review.
- Trained and supported new sales associates to enhance team dynamics and morale.
- Executed responsibilities related to cash register operations, product merchandising, and maintaining cleanliness to enhance overall team performance.
- Maintained consistent sales performance each shift by engaging customers effectively and providing high-quality service.
- Conducted thorough evaluations of daily operations, effectively decreasing inventory shrinkage and cash discrepancies.
- Streamlined daily operations by effectively scheduling employees. Enhanced financial processes through accurate bank deposit preparation. Improved sales reporting to support strategic business insights.
- Engaged with sales, marketing, and management teams to identify challenges and implement strategic solutions.
- Implemented training programs for new hires, emphasizing key techniques in customer service and efficient store operations.
- Managed workload assignments during busy times to support operational continuity and enhance team concentration.
- Implemented effective opening and closing protocols, contributing to smooth daily store functions.
- Enhanced client satisfaction by developing strong relationships through attentive listening and timely problem-solving.
- Analyzed incoming inventory, optimized shelf organization, and enforced measures to reduce shrinkage effectively.
- Implemented strategic initiatives that propelled market share ahead of competitors, resulting in a notable increase in store ratings.
Sale Associate
BATH & BODY WORKS
Merced, CA
10.2019 - 05.2022
- Retail experience which includes being cashier, advertising, sales, cleaning, knowledge of merchandise, organization, teamwork, customer experience, phone marketing, knowledge of store layouts, time management, and coordination
- Contributed to event marketing, sales and brand promotion.
- Presented professional image consistent with company's brand values.
- Maintained current knowledge of evolving changes in marketplace.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Prepared merchandise for sales floor by pricing or tagging.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Managed returns, exchanges and refunds in accordance with store policy.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
PAYLESS SHOE STORE
Atwater, CA
05.2017 - 02.2019
- Retail experience which includes cashier and advertising experience, sales experience, cleaning up appeal, organization, teamwork, customer experience, phone marketing experience, knowledge of store layouts, money management and coordination of apparel.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Kept detailed records of daily activities through online customer database.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Contributed to event marketing, sales and brand promotion.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Contributed to team objectives in fast-paced environment.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Stayed current on company offerings and industry trends.
- Informed customers of promotions to increase sales productivity and volume.
- Built diverse and consistent sales portfolio.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Presented professional image consistent with company's brand values.
- Quoted prices, credit terms and other bid specifications.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Solved customer challenges by offering relevant products and services.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Prepared merchandise for sales floor by pricing or tagging.
- Developed, maintained and utilized diverse client base.
- Recorded accurate and efficient records in customer database.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
CERTIFICATE - Technical Support Fundamental's
Coursera Learner
04-2024
CERTIFICATE - The Bits And Bytes of Computer Networking
Coursera Learner
04-2024
BACHELOR OF ARTS - ENGLISH
University of California
Merced, CA01-2017
Skills
- Office administration
- Skilled in using Access, Excel, and project management software
- Facilitation of dispute mediation
- Cross-border payment systems
- Persuasive communication techniques
- Reviewing financial documentation
- Regulatory adherence
- Merchandising Proficiency including Product Promotion and Inventory Tracking
- Retail Loss Prevention
- Database operations oversight
- Report Preparation
- Accurate expense monitoring
- Record-keeping proficiency
- Efficient data entry
- Professional telephone etiquette
- Proficient schedule organization
- Skilled in managing tasks
- Document Control
- Multitasking efficiency
- Billing and reconciliation
- Data Entry
- Document proofreading
- Office Equipment Operation
- Skilled in managing office technology
- Task Prioritization
- SIS software management skills
- Experienced in event management
- Community engagement practices
- Standards alignment
- Document management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved data input which led to illustrating the increase in registration for the School of Social Sciences, Humanities and Arts.
Timeline
Course & Curriculum Coordinator
University of California, Merced
12.2025 - Current
Office Technician II
MERCED COLLEGE
07.2022 - 11.2025
Key Holder
BATH AND BODY WORKS, LIMITED BRANDS
05.2022 - 07.2023
Sale Associate
BATH & BODY WORKS
10.2019 - 05.2022
Sales Associate
PAYLESS SHOE STORE
05.2017 - 02.2019
CERTIFICATE - The Bits And Bytes of Computer Networking
Coursera Learner
BACHELOR OF ARTS - ENGLISH
University of California
CERTIFICATE - Technical Support Fundamental's
Coursera Learner