Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Neiswander

Rosenberg

Summary

Experienced professional seeking a full-time position to utilize strong interpersonal skills, excellent time management abilities, and problem-solving expertise. Committed to delivering exceptional results and contributing to organizational success. Eager to apply diverse skill set and contribute to a dynamic team environment.

Overview

16
16
years of professional experience

Work History

Senior Resolution Coordinator Merchandise Tier 2

Walmart - Remote
09.2023 - Current
  • Provided support to stores by addressing pricing, store layout, and item inventory concerns via phone and email channels.
  • Offer assistance with overstock and understock merchandising concerns.
  • Assist the Stores with inquiries on fright truck scheduling, as well coordinating with corresponding Distribution Centers for pallet pick ups, as well as assisting with Distribution Claims.
  • Reduce case resolution time by streamlining the complaint handling process and utilizing conflict resolution skills.

Resolution Specialist Coordinator II Sam Walton Action Team (SWAT)

Walmart - Remote
05.2023 - 08.2023
  • In this position with Walmart, I assist in four queues: Transportation/Dispatch, Delivery, Gift Cards & Store Support
  • I also assisted in answering Emails when needed.
  • Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
  • Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
  • Managed high volumes of Spark Driver inquiries for efficient resolution, enhancing overall client experience.
  • Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
  • Implemented effective communication skills to deescalate high-tension situations, fostering positive relationships between customers and the company.

Contact Resolution Specialist I

Walmart - Remote
10.2021 - 05.2023
  • In this position, I worked directly with the Customer to resolve any issues that may have risen with Walmart Private Brand Products, i.e Great Value, Marketside, Spring Valley and Parent's Choice
  • Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
  • I would also assist the Customer with any ingredient inquiries regarding Private Brands
  • Maintaining knowledge of Walmart's products, was key to my everyday duties
  • Conducted thorough follow-ups with customers post-resolution to ensure satisfaction and identify any opportunities for further improvement in the service provided.
  • I also assisted the Customer with Walmart+ Membership and benefits
  • If a Customer required a refund and was not able to return the Product to the Store, I would issue an e-Gift Card to be sent to the email provided by the Customer
  • From June 2022 to May 2023, I was on the Private Brands Email Team
  • My responsibilities were the same as handling the Calls coming in.
  • Collaborated effectively with cross-functional teams to provide comprehensive solutions for customer's concerns.
  • Streamlined resolution processes with established guidelines, leading to faster outcomes and better customer satisfaction.

Bus Aide

Lamar Consolidated Independent School District
09.2008 - 06.2019
  • Helped students with physical and mental disabilities to board, disembark and ride bus.
  • Supervised students and maintained discipline on bus to reduce driver distraction.
  • Liaised with bus driver to conduct emergency evacuation drills.
  • Informed parents of student behavioral changes to formulate guidelines and solutions.
  • Communicated with bus driver to meet students' medical, physical and behavioral needs during transport.
  • Built and maintained positive relationships with teachers, students and parents.
  • Documented disciplinary and behavioral incidents in tailored reports.
  • Operated lift and secured wheelchair to maximize student safety and stability.
  • Placed special needs students in designated seats and fastened and secured seat belts before departure to reduce risk of injury.

Education

High School Diploma -

B.F Terry High School
05.1999

Skills

Conflict resolution skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Active Listening
  • Professionalism
  • De-Escalation Techniques

Timeline

Senior Resolution Coordinator Merchandise Tier 2

Walmart - Remote
09.2023 - Current

Resolution Specialist Coordinator II Sam Walton Action Team (SWAT)

Walmart - Remote
05.2023 - 08.2023

Contact Resolution Specialist I

Walmart - Remote
10.2021 - 05.2023

Bus Aide

Lamar Consolidated Independent School District
09.2008 - 06.2019

High School Diploma -

B.F Terry High School

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Tiffany Neiswander