Tiffany Nguyen
Now Hartford
Summary
With a proven track record at Technology Production Services, I excel in QA testing and data analytics, blending analytical prowess with exceptional communication skills. My leadership in technology risk management and contributions to system enhancements have significantly boosted operational efficiency. Expert in tools like Archer 6.5 and Tableau 10.2, I am poised to drive success in challenging environments.
Overview
21
21
years of professional experience
Work History
Specialist QA Testing Analyst
Technology Production Services
01.2020 - Current
- Develops testing plan scenarios for more complex unit, process, function, integration and acceptance testing
- Responsible for definition, planning execution of testing efforts
- Provides technical guidance to assigned project teams
- Participates in or leads aspects of quality assurance
- Analyzes more complex systems requirements
- Resolves more complex problems detected in testing
- Analyzes and monitors the effectiveness of the use of technology in processes
- Recommends new products and provides guidance and expertise in their development
- Identifies and documents software and systems defects
- Provides solutions to resolve defects
- Contributes to the achievement of area objectives
Lead Analyst
Technology Risk Management & Technology Compliance
01.2018 - 12.2019
- Played pivotal role in alleviating AMU implications of new international account forms in Archer application
- Working closely with Third parties
Senior Analyst, Data Analytics
Central New York Innovation Center
Oriskany
01.2016 - 12.2018
- Hands-on experience in designing, implementing, and enhancing systems to automate business operations for Fund Transfer and Trade & Loan
- Support Funds Transfer, Trade Services, Credit Services Divisions along with the Bank of New York Administration by developing meaningful statistical reports on which to base business decisions
- Maintain quality controls, improve efficiency and track the bank's position in the marketplace
- Utilize the TSO system to submit FOCUS and SQL programming to gather statistical information for both management and customer reports
- Transfer output from mainframe to Excel spreadsheets
IT Business Analyst, Multicurrency Fund Transfer Technology Support
01.2004 - 12.2016
- Collated, analyzed and monitored company processes and quality metrics against defined objective parameters to develop and implement new procedures
- Maintained QA calibrations program by scheduling calibration checks for all tools, and performing checks and updating calibration records & stickers
- Improved reliability of new product development processes
- Participated in all Team meetings
- Reviewed and processed all regression testing in accordance with company policy
- Team Lead and directed special assignments
- Conducted investigations, and root cause analysis
Education
Bachelor of Science Degree - Computer & Information Science
State University of New York College of Technology
05.2023
Skills
- Analytical skills
- Research skills
- Ability to deal with sensitive information
- Ability to work under direction
- Organizational skills
- Flexibility
- Listening skills
- Communication skills
- System liaison
- Testing script development
- Regression testing
- Feedback provision
- ServiceNow support
- Archer support
- Windows 10
- Windows XP
- Office 365
- Archer 65
- InfoPath 2013
- Tableau 102
- Alteryx
- Confluence
- SharePoint
- JIRA
- File Transfer Protocol (FTP)
- Internet Explorer
- Asset Information Management System
- Remote Area Payments
- Automated Financial System
- Single Point Entry
- Merva
- Pega
- Global Funds Control
- Corporate Funds Control
- CIP
- CLX
- DIMS
- Global Payments System
- GSF
- GSP
- LMS
- MBX/Cash Register Plus
- Peoplesoft
- PWS
- Searchspace
- TAS
- WINNAR
- WSS
- TQIS
- Customer Information File
- Lotus Notes
- FTS
- FNI
- Direct Customer Inquiry
- IDIP
Accomplishments
- Encore Award Winner, 2022, Passion for Excellence
- ZUZU Above and Beyond Award, 2022, COVID response effort
- Matters Certified Admin Expert, 2020
- The R8C Circle of Excellence Award, 2018
Projects
Development of source documentation tracking system for manual payment instructions. Streamlined work areas for maximum efficiency. Coordinated the migration of three processing areas from New York City to Oriskany.
Local Data Security Administrator
- Ensure that all staff members within the operating section have required security to perform their function.
- Audit security levels quarterly to account for staff shifting.
- Manage and maintain risks profiles, risk and controls assessments, controls design and assurance testing programs focused on infrastructure technologies and applications managed by the ITS team.
System Liaison
- Aid in the progress of system enhancement specifications with FT programmers.
- Develop a testing script for that specification to thoroughly test enhancement and provide regression testing.
- Provided programmers with feedback during the course of testing to eliminate any problems.
- ServiceNow and Archer support and Implementation.
Timeline
Specialist QA Testing Analyst
Technology Production Services
01.2020 - Current
Lead Analyst
Technology Risk Management & Technology Compliance
01.2018 - 12.2019
Senior Analyst, Data Analytics
Central New York Innovation Center
01.2016 - 12.2018
IT Business Analyst, Multicurrency Fund Transfer Technology Support
01.2004 - 12.2016
Bachelor of Science Degree - Computer & Information Science
State University of New York College of Technology
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