Tiffany Nguyen
Summary
Dynamic professional with extensive experiences excelling in customer relationship management and data entry.Highly motivated, with a desire to take on new challenges.. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Business Office Associate
CarMax
San Jose
10.2023 - 11.2024
- Processed paperwork associated with retail/wholesale automobile sales, including printing daily reports and maintaining deal jackets.
- Handled administrative tasks, including filing, data entry for office operations, and contacting finance companies regarding contracts.
- Managed scheduling for service appointments to optimize workflow efficiency.
- Answered multi-line phone system and accurately routed calls to correct individuals.
Lead Customer Service Specialist
Dicks Sporing Goods
Sunnyvale
10.2022 - 10.2023
- Counted tills with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Trained new staff on customer service protocols and register functions.
- Operated cash register, handled payments, and maintained accurate records of transactions.
- Tracked customer satisfaction ratings, identified areas for improvement, and worked on corrective action plans as needed.
Head Cashier
Home Depot
Sunnyvale
09.2021 - 11.2022
- Supervised and trained new cashiers on customer service and register procedures.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Conducted spot checks of cashier performance to ensure accuracy when processing transactions.
Education
Bachelor of Science - Entrepreneurship
San Jose State University
San Jose, CA05-2025
Skills
- Customer relationship management
- Data entry
- Team collaboration
- Excellent communication
- Document management
- Adaptability and flexibility
Timeline
Business Office Associate
CarMax
10.2023 - 11.2024
Lead Customer Service Specialist
Dicks Sporing Goods
10.2022 - 10.2023
Head Cashier
Home Depot
09.2021 - 11.2022
Bachelor of Science - Entrepreneurship
San Jose State University
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