Tiffany Nickol
Akron,OH
Summary
District leader and store leader with over 20 years in high-volume retail operations, recognized for driving significant sales growth and implementing successful service strategies. Demonstrated expertise in organizing and prioritizing tasks, leading teams of over 50 associates to consistently exceed performance targets. Proficient in recruiting, training, and developing top talent to enhance team effectiveness and improve customer satisfaction. Committed to leveraging extensive experience to elevate guest service excellence.
Overview
22
22
years of professional experience
Work History
District Leader
Altar'd State
Akron, Ohio
02.2025 - Current
- Exceeded district sales goals by 18% through strategic top line growth and expense control.
- Enhanced profitability across all six stores via effective expense management initiatives.
- Elevated guest satisfaction scores in every store through targeted service improvements.
- Successfully recruited, trained, and developed five assistant store leaders into effective store leaders.
- Ensured consistent implementation of company standards across all six stores to elevate guest experience.
- Led opening of $7 million store in Columbus, OH, resulting in immediate operational success.
Store Leader
Altar'd State
Westlake, OH
09.2022 - Current
- Increased business growth by 5.2% over 2023, with a positive 350 basis point leverage through talent development.
- Achieved consistent scores above 90% in Voice of the Guest evaluations by instructing team on superior guest interaction techniques.
- Led the training of 11 new Store Leaders company-wide through effective mentorship in the Training Store Leader role.
- Decreased shrink rate by 60 basis points through compliance with company policies.
- Achieved a 3.9% rejection rate in 2024 for Ship From Store by adhering to strict disciplines and holding the team accountable.
Store Manager
Express Fashion
Beachwood, OH
05.2013 - 09.2022
- Successfully manages a store that grew to Top 100/Market Leader status by increasing revenue from $3.0 million to $4.6 million through effective leadership, efficient business operations, and talent development.
- Developed and trained over 20 employees who have been promoted to higher positions, including four store managers.
- Strengthened operations productivity by hiring, managing, and developing top talent.
- Decreased stores shrink year after year by adhering to company policies and overseeing inventory control.
- Consistently scored above company goals, with an 80% SFS fill rate and a 98% BOPIS fill rate, to ensure an exceptional customer experience across all channels.
- Improved customer loyalty results through staff training and SLT accountability.
- Selected by the Home Office to become a Center of Excellence store, onboarded, and trained newly hired Store Managers from all over the country to ensure consistent onboarding practices.
- Partnered with the Home Office in rolling out SFS procedures and training throughout the region. Assisted in streamlining the procedures to ensure seamless execution across all stores.
- Three-time APEX recipient by delivering top sales performance in the company.
- Three-time Golden Hanger Award winner, by ensuring exceptional execution of product launches and top sales performance.
- Selected by Regional Directors and Home Office leaders to be part of the Leadership Development Program, an exclusive program to train and develop Store Managers into District Managers.
- Selected by the Regional Director for a temporary assignment overseeing eight stores in the district in the absence of a District Manager from January 2022 to April 2022.
- Continued to oversee district responsibilities during the district manager's absence.
CoManager
Express Fashion
Beachwood, OH
05.2004 - 05.2013
- Recruited and hired top talent to ensure all sales associate positions were filled; 50+ associates throughout holiday time.
- Scheduled staff according to business needs. Ensured the right talent was scheduled at the right time to drive sales and conversion.
- Coached and developed store associates through formal and informal interactions.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Partnered with ASM to ensure flawless execution of floorsets to create inviting spaces for the customer to shop in.
Education
Bachelor of Science - Fashion Merchandising
Kent State University
Kent, OH05.2004
Skills
- Customer service excellence
- Strategic sales techniques
- Recruitment and hiring
- Team leadership
- Payroll administration
- Performance evaluation
- Onboarding processes
- Process optimization
- Product launch management
- Business analysis skills
- Staff training and development
- Succession planning
Timeline
District Leader
Altar'd State
02.2025 - Current
Store Leader
Altar'd State
09.2022 - Current
Store Manager
Express Fashion
05.2013 - 09.2022
CoManager
Express Fashion
05.2004 - 05.2013
Bachelor of Science - Fashion Merchandising
Kent State University