Tiffany Nimmons
Gainesville
Summary
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
AT&T Mobility
Gainesville, FL
07.2024 - Current
- Assisted in managing daily store operations and ensuring adherence to company policies.
- Trained new staff on product knowledge and customer service best practices.
- Executed inventory management processes, reducing stock discrepancies and enhancing accuracy.
- Supported sales initiatives through effective merchandising and promotional displays.
- Implemented training sessions that increased team productivity and engagement.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
District Sales Manager
Noble Wireless Group
Ocala, FL
12.2022 - 06.2024
- Developed and executed sales strategies to achieve quarterly targets across multiple locations.
- Trained and mentored team members on effective sales techniques and product knowledge.
- Analyzed market trends to identify new business opportunities and enhance customer engagement.
- Collaborated with marketing teams to create promotional campaigns that boosted brand visibility.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
Retail Store Manager
Noble Wireless Group
Ocala, FL
03.2021 - 12.2022
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Developed and implemented effective sales strategies to enhance revenue growth.
- Trained and mentored staff, fostering a collaborative team environment.
- Analyzed sales data to identify trends and inform inventory management decisions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Assistant Store Manager
Noble Wireless Group
Ocala, FL
01.2021 - 03.2021
- Collaborated with team members to resolve customer issues and improve satisfaction levels.
- Monitored store performance metrics and provided feedback to enhance operational efficiency.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Retail Sales Associate
Noble Wireless Group
Ocala, FL
07.2020 - 01.2021
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Executed daily merchandising strategies to maximize product visibility and sales potential.
- Managed cash register operations, ensuring accuracy in transactions and timely deposits.
- Implemented process improvements that streamlined checkout efficiency and reduced wait times.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Retail Sales Associate
Mid-Atlantic ProTel
Cumberland, MD
04.2013 - 06.2020
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
Education
High School Diploma -
Fort Hill High School
Cumberland, MD05-2011
Skills
- Customer service and engagement
- Problem-solving
- Retail operations
- Time management
- Customer relations
- Inventory control
- Team building and leadership
- Attention to detail
- Staff supervision
- Store operations
- Team management
- Employee scheduling
- Hiring and training
- Staff management
- Upselling and cross selling
- Work Planning and Prioritization
- Mentoring and coaching
- Goals and performance
- Loss prevention
- Strategic planning
- Sales growth
- Sales strategies
- Process improvements
- Decision-making
- Operations management
Timeline
Assistant Store Manager
AT&T Mobility
07.2024 - Current
District Sales Manager
Noble Wireless Group
12.2022 - 06.2024
Retail Store Manager
Noble Wireless Group
03.2021 - 12.2022
Assistant Store Manager
Noble Wireless Group
01.2021 - 03.2021
Retail Sales Associate
Noble Wireless Group
07.2020 - 01.2021
Retail Sales Associate
Mid-Atlantic ProTel
04.2013 - 06.2020
High School Diploma -
Fort Hill High School